Manual weight entry not accepting stones

[johndb123]

Since latest update when I enter my weight it will not accept stones. From setting changed to kg that works. Set back to stones only option to input is pounds when entering new weight. Same on both android devices i use tried logging out and in, reset all devices too no change

[CathCasey]

Same here 🤔

[HOC]

lizzy fitbit

what about the rest of it, the disappearance of the weekly averages for weight, one swipe / flick took you through the last couple of months, that was really useful, daily figures fluctuate, what about the lack of detail in the steps charts? used to break it down to 1/4 of an hour, now it's hourly, all the stuff I liked about fitbit is going, fix it or next time I'm looking for a smart watch I won't be looking at any of yours, keep downgrading everything like this and you're going to lose business, that's just how it works.

[LZeeW · Accepted solution]

@johndb123  and others.  I just read an announcement that said this will be fixed with v 4.35 and that all users should get this by 28 Jan.

[Aido2025]

That.would be.great as I'm currently looking at the galaxy.watch.to purchase! Will hold off until January 28th now!

[LindseyField]

I have just discovered that if you touch the app symbol on the phone, you
can add weight there using the old screen!

Good luck, and let's hope the update solves more issues than it causes!

[EvilBillie]

That has been known and posted about here for weeks.

[CathCasey]

I just wanted to know if it had been fixed or was it just my app...

[LizzyFitbit]

Hi everyone.

Thanks for your continued reports. As I mentioned before, our team is progressively rolling out a new version of the Fitbit app which will include a fix for this issue. As with any other update, it's being released by phases so please check later and install it as soon as you see it available.

Your patience is appreciated and we'll keep working to make Fitbit more useful for you. Have a good one!

[01Peter]

I had the update a few days ago. So all good. I use another app for fitness which had the same issue at the same time Fitbit but was corrected nearly 2 months ago. 

[FitbitUser0216]

I updated and it worked, just tried to enter a weight and now it doesn't
again. Back to the broken state it was in 😕

[Andylanzarote]

Just installed an update to 4.34.1 and still can only enter weight in lbs even though displays my weight in stones and lbs!

Where is fitbit's QA in this, you are losing non USA based clients if thus is not fixed very soon!

Cannot understand why this is taking so long, so many VERY unhappy customers. 

[Andylanzarote]

Just installed an update and still only offering lbs not stones!Now on 4.34.1, is this the correct version for the fix or will this never be fixed!Where is fitbit's QA process in this!

[LindseyField]

Just updated to 4.35 and stones are back!

[CathCasey]

Hi could you explain how I do this please 🙏 

[LindseyField]

I just checked the app, and the version on Play Store. It seems to be
working now.

Frustrating that the functions keep coming and going!

Good luck 🙏

[CathCasey]

Thank you, yes really frustrating 🤨

[LizzyFitbit]

Hi everyone!

I'm happy to hear that some of you got the fix after updating the Fitbit app. For the ones that haven't done so, please keep checking the Play store and install the 4.35 version as soon as you see it available.

I understand the frustration caused by this situation, and appreciate your patience. Please know we'll keep working to improve your experience with Fitbit.

[johndb123]

Just upgraded restarted phone brand new Samsung still exactly the same only accepts pounds, uk based not upgraded to google

[EvilBillie]

Works for me now.

[CathCasey]

If you open the app and press in progress does it not let you enter in stone and lbs?