05-15-2021
04:45
- last edited on
05-18-2021
17:03
by
SilviaFitbit
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05-15-2021
04:45
- last edited on
05-18-2021
17:03
by
SilviaFitbit
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What's the problem. My charge 2 won't sync with my Huawei android, hasn't done so since 3/5 /21. Please can you sort this out. I see others have same issue.
Moderator Edit: Clarified subject

05-18-2021 17:05 - edited 05-18-2021 17:06
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05-18-2021 17:05 - edited 05-18-2021 17:06
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@Joyhurr Welcome to the Fitbit Community. Thanks for the details mentioned.
Please try this syncing troubleshooting.
If you keep experiencing this, let me know if you're getting any error message and the phone model and OS installed on it.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

05-19-2021 00:41
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05-19-2021 00:41
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Hi Yes I have had this issue since Monday, I haven't been able to sync, so I have done a hard reset and nothing. I've resorted to unpairing my device. Now it doesn't even pair back up in my account.Any help would be appreciated. Thanks

05-20-2021 12:38
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05-20-2021 12:38
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@Oramsickey Hi there. Thanks for the details mentioned.
I appreciate the troubleshooting performed prior to posting. Since the Fitbit has been unpaired from your account, follow this troubleshooting.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

05-23-2021 06:42
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05-23-2021 06:42
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Hi Thanks for the reply I have it all sorted now.i ended up unpair charge 2 and just start from the beginning and rebooted my device and is now working.
05-25-2021 11:21
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05-25-2021 11:21
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@Oramsickey Thank you for getting back. Glad to hear that all is up and running.
Have you checked our Health & Wellness boards? You can find and post tips about Sleep Well, Mind & Body and more.
Have a good week.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

