Charge 2 not syncing with Huawei

[Joyhurr]

What's the problem. My charge 2 won't sync with my Huawei android, hasn't done so since 3/5 /21. Please can you sort this out. I see others have same issue. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Joyhurr Welcome to the Fitbit Community. Thanks for the details mentioned. 

Please try this syncing troubleshooting. 

If you keep experiencing this, let me know if you're getting any error message and the phone model and OS installed on it. 

Hope this helps. 

[Oramsickey]

Hi Yes I have had this issue since Monday, I haven't been able to sync, so I have done a hard reset and nothing. I've resorted to unpairing my device. Now it doesn't even pair back up in my account.Any help would be appreciated. Thanks 

[SilviaFitbit]

@Oramsickey Hi there. Thanks for the details mentioned. 

I appreciate the troubleshooting performed prior to posting. Since the Fitbit has been unpaired from your account, follow this troubleshooting. 

Hope this helps. 

[Oramsickey]

Hi Thanks for the reply I have it all sorted now.i ended up unpair charge 2 and just start from the beginning and rebooted my device and is now working.

[SilviaFitbit]

@Oramsickey Thank you for getting back. Glad to hear that all is up and running. 

Have you checked our Health & Wellness boards? You can find and post tips about Sleep Well, Mind & Body and more. 

Have a good week.