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Charge 2 not syncing

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‎01-30-2019 01:51

‎01-30-2019 01:51

My charge 2 had not synced since Jan 17. I have uninstalled and reinstalled app and restarted my phone with no success. Any ideas to fix this issue?

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‎01-31-2019 04:43

‎01-31-2019 04:43

@Lasers Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 2 isn't syncing. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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