07-28-2019 01:38
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07-28-2019 01:38
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My Charge 2 refuses to sync. I've tried everything the troubleshooter says and still nothing. The devices pair but won't sync. Help!?

07-28-2019 01:51
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07-28-2019 01:51
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I don't know what you've tried so far but the normal things to try are:
- restart phone
- restart fitbit using this procedure: Help article: How do I restart my tracker?
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
- if none of that works then contact customer support: contact.fitbit.com

07-28-2019 02:10
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07-28-2019 02:10
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I have the same problem. It was syncing, stopped on 7th July. Spoke to customer support. Apparently now my phone is the issue

07-28-2019 12:26
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07-28-2019 12:26
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Hi Steve H,
I wanted to add 1 more thing to your Charge 2 bluetooth / sync troubleshooting guide. As a last resort, let the battery go completely dead. This solved my issue after trying all the things you listed. It's the only way to give it a "cold" boot.
Thanks.

07-28-2019 23:23 - edited 07-28-2019 23:33
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07-28-2019 23:23 - edited 07-28-2019 23:33
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@Dennis_2019 thanks for that - I'll add it to my future posts

08-04-2019 12:28
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08-04-2019 12:28
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08-04-2019 23:43
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08-04-2019 23:43
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@Sophistik4te I think @Dennis_2019 meant to let the fitbit battery go dead

