Charge 2 not syncing

[Zefi]

My Charge 2 refuses to sync. I've tried everything the troubleshooter says and still nothing. The devices pair but won't sync. Help!?

[SteveH]

I don't know what you've tried so far but the normal things to try are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[Sophistik4te]

I have the same problem. It was syncing, stopped on 7th July. Spoke to customer support. Apparently now my phone is the issue 

[Dennis_2019]

Hi Steve H,

I wanted to add 1 more thing to your Charge 2 bluetooth / sync troubleshooting guide. As a last resort, let the battery go completely dead. This solved my issue after trying all the things you listed. It's the only way to give it a "cold" boot.

Thanks.  

[SteveH]

@Dennis_2019 thanks for that - I'll add it to my future posts

[Sophistik4te]

Let my phone battery go dead but it didn't work.

[SteveH]

@Sophistik4te I think @Dennis_2019 meant to let the fitbit battery go dead