Charge 2 text and call notifications not working (Galaxy S7 edge)

[DebG76]

I have a Samsung S7 edge and my phone and text messages are not allerting my Fitbit. The notifications is switched on, I have synced,I have turned Bluetooth on and off, I have re paired the devices and still nothing. It used to work and then just suddenly stopped. I have tried all the Fitbit help and troubleshooting. Can anyone help?  Many thanks. 

Moderator edit: updated subject for clarity

[USAF-Larry · Accepted solution]

@DebG76, do you have the Charge 2 tracker?  If so, have you checked to make sure notifications did not get muted on the tracker?  Hold the side button about 3 seconds to toggle the notifications On/Off setting.

[DebG76]

Thank you @USAF-Larry.  You're a star. I had no idea it had muted (or that there was a mute function)

thanks again 

[LanuzaFitbit]

Hello @DebG76! Welcome to the Community.

It's great to hear that @USAF-Larry suggestion worked. If you have the time, you should definitely click on the 'Accept Solution' button under his post. That would help other users experiencing the same muted notifications find the solution to this issue.

Also, I'd like to let you know that you can visit one of our Discussion boards to talk about a lot of different topics with other users and share your experiences. 

Hope to see you around! 

[amychasenh]

I had the exact same issue! I had no idea I could mute notifications and for weeks now I have thought there was something wrong with my fitbit and/or phone! I uninstalled the app, restarted my phone, restarted my fitbit..... everything. Turns out I had accidentally muted notifications without knowing that was even a possibility. Thanks @USAF-Larry!!!

[USAF-Larry]

@amychasenh, @DebG76, Great to know you have notifications working again!  Keep on Stepping!

[JillyB007]

I have just upgraded my samsung S5 to a S7 and my phone and text nitifications no longer work please help

[JillyB007]

I too am having same trouble just upgraded from a samsung S5 to S7 and mine no longer work either tried everything !!!

[LanuzaFitbit]

Hey there @JillyB007! Welcome to the Forums.

Did you get the chance to try out @USAF-Larry's fantastic troubleshooting steps? They have been working for some other users experiencing the same situation.

Let me know how it goes.

[JillyB007]

Hi my problem is fixed i reset my quick fit re installed the app and just
started from scratch again now everything is working fine thanx

[Slade632]

@USAF-LarryI have had an issue with my Priv for the past Month... only to discover this was the issue... you are awesome!

[LanuzaFitbit]

Hey @JillyB007! That's great to read. I'll be sure to have that in mind in the future. 

@Slade632 It's great to read that one of the suggestions posted by a member of the Forums did help you out.

If any of you have the time, you should definitely take a look at our Discussion boards. There you can share a lot of different information and experiences with other Community members.

Hope to see you around! 

[Nancy67]

Thank you for this gem of info. I, too, was unaware mine had turned off. Nowhere does Fit bit mention this in their troubleshooting.

[Jesskorta]

I was having the exact same problem.  Had no idea that there was a mute button on the tracker itself.  It was off! Thank you so much for the quick and easy solution. 

[LanuzaFitbit]

Welcome to the Fitbit Forums @Jesskorta and @Nancy67!

It's great to see that @USAF-Larry's post has definitely helped you. Be sure to redirect other people you find with this issue here so that they can find the solution.

Hope to see you around the Community! 

[Bomber1124]

When I plug in my Charge 2 it was was telling me "Notifications Off" and I couldn't figure out how to turn them back on.  All I needed was the simple instruction to turn the fitbit off/on by holding down button.  Thank you!

[Tmb12]

FINALLY the answer Thank you

[LanuzaFitbit]

A very warm welcome to the Community @Tmb12 and @Bomber1124!

Thank you very much for sharing your work around in here, @Bomber1124! Now you can continue using your Fitbit normally and getting all the information you need right on your wrist.

@Tmb12 glad to know that you found the answer you needed,

If you have any questions in the future, don't hesitate to let me know.

[ReluctantGrouse]

I have the same problem with my alta fit bit, and a Samsung Galaxy 7. What mute button are you talking about? The phone notification works, but not the text or calendar.

[USAF-Larry]

@ReluctantGrouse, that does not apply to the Alta - it is regarding the Charge 2.