Charge 2 text and call notifications not working (Galaxy S7 edge)

[DebG76]

I have a Samsung S7 edge and my phone and text messages are not allerting my Fitbit. The notifications is switched on, I have synced,I have turned Bluetooth on and off, I have re paired the devices and still nothing. It used to work and then just suddenly stopped. I have tried all the Fitbit help and troubleshooting. Can anyone help?  Many thanks. 

Moderator edit: updated subject for clarity

[LanuzaFitbit]

A very warm welcome to the Forums @Parn! 

Great news! If you could vote for the for the post that helped you, or select it as a solution by clicking on the 'Accept as Solution' button below the post, it would be very helpful for other users experiencing similar issues to your own.

If you have any further questions, please let me know.

[Tome0506]

I'm still unable to get text and call notifications on my charge 2 even after checking the toggle switch and insuring notifications are set on.

[Casper1957]

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@USAF-Larry wrote:

@DebG76, do you have the Charge 2 tracker?  If so, have you checked to make sure notifications did not get muted on the tracker?  Hold the side button about 3 seconds to toggle the notifications On/Off setting.

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What is the charge 2 tracker

[Tome0506]

Notification is on.

[LanuzaFitbit]

Welcome to the Forums @Tome0506 and @Casper1957.

@Tome0506 Does that mean that the notifications are working now?

@Casper1957 He is referring to the Charge 2 itself, the device. 

Please keep me posted. If you have any further questions, please let me know.

[Tmb12]

I recently upgraded

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@LanuzaFitbit wrote:

Welcome to the Forums @Tome0506 and @Casper1957.

@Tome0506 Does that mean that the notifications are working now?

@Casper1957 He is referring to the Charge 2 itself, the device. 

Please keep me posted. If you have any further questions, please let me know.

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@LanuzaFitbit wrote:

Welcome to the Forums @Tome0506 and @Casper1957.

@Tome0506 Does that mean that the notifications are working now?

@Casper1957 He is referring to the Charge 2 itself, the device. 

Please keep me posted. If you have any further questions, please let me know.

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to Samsung 8. Notifications work but when I get a phone call it just shows Unknown.. texts notifications come through fine how do I change the phone calls so I know who is calling without having to find my phone??

Thank you

[Casper1957]

Ok thankyou

Sent from my iPad

[LanuzaFitbit]

Hello @Tmb12 and @Casper1957.

@Tmb12, Thanks for bringing this to our attention. Are those numbers saved on your S8's contacts? 

If you have any further questions, please let me know.

[ksengodan]

I am using Samsung Galaxy S7 phone, I have fitbit Charge 2.

Blutooth is enabled all the time, Notifications is enabled in Fitbit charge 2, In phone settings I have allowed notification for Fitbit as well.

But in Fitbit app, Notification screen is empty 😞

Any help to enable SMS notificatios, Call notifications.

Thank you

[LanuzaFitbit]

A very warm welcome to the Forums @ksengodan.

Let me help you with that.

Let's try to go through these troubleshooting steps to get the notifications to work correctly. Please be sure to follow the steps in order as it  should get your tracker to work correctly.

Let me know if you have any further questions.

[lou-lou67]

I have looked everywhere for this simple answer!  Thank you so much.  Was convinced I had a faulty Fitbit

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wrote:

I had the exact same issue! I had no idea I could mute notifications and for weeks now I have thought there was something wrong with my fitbit and/or phone! I uninstalled the app, restarted my phone, restarted my fitbit..... everything. Turns out I had accidentally muted notifications without knowing that was even a possibility. Thanks @USAF-Larry!!!

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[Lynsbaby]

Any other ideas? Mine is not muted but when I switched phones to the note8 last week all notifications stopped. Thanks!

Lynda

[ksengodan]

Hi,

The notification screen in my samsung phone S7 fit bit app is still empty 😞

[LanuzaFitbit]

Hey @ksengodan,. Welcome to the Forums @lou-lou67 and @Lynsbaby.

@ksengodan Our team is aware of this situation and it is being worked on. Whenever we receive any news on the matter we'll be sure to let everyone know.

@Lynsbaby, Do you still have your S7 with you? If so, please try to access the Bluetooth settings on it and remove your Fitbit from the paired devices list. Then, try to setup notifications on the Note 8.

It is important to note that the Note 8 is not currently a supported device and thus we cannot fully guarantee that the notifications will work as intended. So while the above process could work, it is possible that it won't too.

@lou-lou67 Glad to know that you found the answer you needed in here.

If there are any further questions, please let me know.

[AUFIT122]

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@Tome0506wrote:

I'm still unable to get text and call notifications on my charge 2 even after checking the toggle switch and insuring notifications are set on.

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Im getting the same issue exept on Samsung Galaxy J5 Prime

 And no notifications at all

Plz help

[ReluctantGrouse]

I deleted everything from my fitbit set up. Then I shut off the phone. I turned the phone back on and reinstalled the app. Every time my phone updates the app I restart my phone. Haven't  had a problem since.

Sent from Yahoo Mail on Android

[Greeneld]

I have my notifications on my tracker on, but still do not get messages. I have a Samsung 6s.

[Kristinleigh]

I get notifications when someone calls but i do not get any when i get messages on my android

[LanuzaFitbit]

Welcome to the Forums @AUFIT122, @Greeneld and @Kristinleigh. Hello @ReluctantGrouse.

@ReluctantGrouse Thanks for sharing what you do to have it working all of the time.

@AUFIT122 The Samsung Galaxy J5 Prime is not currently a compatible device and thus we cannot guarantee that the notifications will work. Some users have found that following the notifications troubleshooting works, but it also might not. You can give it a try and see if it does the trick for you.

@Greeneld and @Kristinleigh,  please follow the steps in the link I mentioned above. They should definitely help out.

Let me know if there are any questions.

[BSTEW123]

Good Morning

I have the Galaxy 6S and since the last update can no longer get messages to my Fitbit Charger 2 if my phone is on silent. 

Is this something they are looking at undoing? This isn't a fix to me at all, but broken 😞 .. I like to keep my phone on silent in my purse and use my fitbit to notify me of any messages. 

HELP!