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Charge 3 not syncing sleep

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‎04-24-2019 17:04

‎04-24-2019 17:04

My charge 3 stopped syncing my sleep. I have held the button  while on the charger and reinstalled the app. It synced 3 nights of sleep after that and now wont sync again. I tried both things again and it won't work. Any ideas?

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‎04-25-2019 11:32 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

‎04-25-2019 11:32 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

@Cakeseball Welcome! Thanks for being part of our Community! 

I will assist you with your Charge 3 not logging sleep and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

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