Charge 3 will not pair to Samsung Galaxy S8

[parkat]

I am trying to set up my new Charge 3. I have been at this for maybe 2 hours now. 

When the fitbit app is about the pair with the Charge 3 it says that it has found the tracker but then does not connect to the device. 

I have followed the troubleshooting instructions on the website with no luck. Restarted multiple devices, apps, and connections. No luck. 

Please help. This ever so simple task is becoming extremely frustrating. 

[AlvaroFitbit]

@parkat Welcome! It's good that the community is growing! Sorry to hear that your Charge 3 isn't pairing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Markee2525]

I have been trying to pair my charge 3 to my s8 for over 3 hours it asked me to input the number when it funded my charge 3 I do and a few seconds later it goes back to set up device I have done all the trouble shoots and restarted both devices uninstalled and allowed all permissions and still nothing won't pair what so ever I have even tried to pair it to a note 8 and iphone x and does the same thing it won't let me set up the device pls help 

[Abbierose]

Hi,

I have done everything that's been instructed on all forums and I'm still getting a message that says first some apps haven't installed properly then that theres an error connecting to the charge 3.

I have an S8, all permissions are set, I've restarted the fitbit, my phone, I've cleared the cache, deleted my other fitbits, cleared my bluetooth devices, uninstalled fitbit app, uninstalled and re installed the charge 3.... and it still will not pair! 

[Tristan007]

My Charge 3 will not pair or sync with my Galaxy S8 either. How long will it take to resolve the issue preventing this? I just bought the Charge 3 today!

[NapoABC]

I just bought my charge 3 with white perforated band today, July 17. It will not pair with my phone, Galaxy S8+. I'm returning it tomorrow. I've spent all day on this. I'm not working for free for this company for another minute. BTW, my old charge 2 and my Toyota Highlander hybrid paired right up, so I know where the problem lies. 

On top of that, the special band, which raised the price by $20, is too tight for my wrist. 

A Loser with a capital "L", all the way around. 

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@Tristan007 wrote:

My Charge 3 will not pair or sync with my Galaxy S8 either. How long will it take to resolve the issue preventing this? I just bought the Charge 3 today!

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[Sharondvd]

Mine won't either I called Fitbit and they are aware the problem supposedly working on it they're supposed to email me I talked to them last night. You can call them 1 877-623-4997

[NapoABC]

Hello. My charge 3 paired w my car on it's own after 3 days. What a frustrating time. 

I returned it anyway. The band kept popping off the unit. There was no metal in the band. Just stiff rubber where it snapped onto it. Was that supposed to hold it? This was supposed to be a fitness item, not something you had to be constantly worried about losing.

[Sharondvd]

Maybe we should be posting on facebook instead of here so people don't buy them to find out they don't work as advertised!

[Deriek53]

I'm extremely disappoined in the functionality of such a useful. I've had connectivity issues since I've purchased it.  Sometimes it works fine but the majority of the time it does not work 

[SunsetRunner]

Right. Here we go again.

My wife's Charge 2 the battery is lucky to last a day, So decided to buy her a charge 3 £100 i spent on it.

After she opened it i have been trying to set it up for her. 

Like the original poster I have exactly the same issues. 

NOW. Why are you selling these items that do NOT work with all Phones? 

The Samsung s8 is an older phone so it should work but as usual Nothing but issues.

I'm far from happy and you best sort this rubbish out NOW!!!

Oh and by the way. I thought i know i shall try it with my phone the Samsung galaxy A70 and guess what exactly the same issues!!

So what you going to do about it????

a VERY DISGRUNTLED CUSTOMER!!!

[Bbuechter]

My charge 3 was working with my phone up until about 3 days ago. Now it won't pair and I can't figure out why.  I'm following to see if you get a resolution. 

[tommied22]

I had the same problem and tried all the different ways to fix it. Nothing worked. So I uninstalled the app and then reinstalled it and guess what......now it pairs. So try that and see if that helps you.

[Bbuechter]

I actually got out to pair.  Somehow it had been removed from my trusted devices on bluetooth. LolSent from my Verizon, Samsung Galaxy smartphone

[Deriek53]

I did that multiple times and it pairs and syncs once and then it's gone
again

[andrewjasper]

I have exactly the same problem. I have done everything. Removed all bluetooth devices. Uninstalled fitbit. Reset. Turned off. Cleared the cached. Checked permissions. Taken any device that might interfere with the radio signal out of the room I am in. Removed my aria scales from my profile.

I received it on my birthday 19/3/2020 it is now 22/3/2020 and I have spent hours on it.

[Bbuechter]

I was able to get mine to sync again after giving it permission.  Not sure why yours isn't.  Maybe try doing a soft reboot of your charge. Sent from my Verizon, Samsung Galaxy smartphone

[andrewjasper]

Thank you for the feedback.

I have rebooted the tracker and my phone a number of times.

I have removed all bluetooth devices from my phone. I have removed my aria scales and cleared the cache on my phone.

The question I have: if this is so difficult to pair how reliable will it be when I come to using it on a daily basis?

No other device has ever been this difficult to pair.

Why is the combination of an S8 and charge 3 so bad?

[john2310]

Its not just the S8, it won't pair to my S10+ either, its strange but it only happened after the last security update. I  have tried everything, including factory resetting the phones all without any success

[andrewjasper]

Hi

After trying for almost a week I gave up and returned it to the shop.

We got a replacement and guess what....it synced first time.

No problems with the new unit.

Must have been a faulty unit.

BTW - the battery was also losing it's charge within about 3 hours.

Thank you

Andrew