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Charge 3 won't charge

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‎04-23-2019 14:59

‎04-23-2019 14:59

My Charge 3 that was purchased maybe a month ago will not charge which means that it's not syncing to my phone 

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‎04-24-2019 07:53

‎04-24-2019 07:53

@Peacefullyfitbi Welcome to the Fitbit Community! I hope you're doing well!

 

I will assist you with your Charge 3 not charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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