Estimated Oxygen Variation graph is broken

[AndreaVersa2can]

Hi, I just noticed that the green and yellow lines have changed and now are all over the place on the graph. All graphs for different days start with a 0:00 hrs. The fluctuations are not at all in line with what I was reading up until today.  Anyone experienced this issue?? Thanks

Moderator Edit: Clarified subject

[Nancwood]

I agree, when I call, i don't get reliable answers. Just some run around don't know what to say answers 

[Audreybrooks056]

Bingo!!!! And case numbers that automatically get closed out without resolving ......with all this chaos going on you would think would be quick ti try to have a resolution 🤔 but as you seen posted update available on 8/10...  this us draining 😪 why again must we beg for support or updates

[LizzyFitbit]

Hi everyone.

Thanks for taking the time to keep me posted. While I'm glad some of you have received the new update for the Android Fitbit app, I'm sorry this isn't the case for all of you. As mentioned before, our team releases updates in phases and even though you don't see it yet, you'll receive it soon. As always, please make sure your mobile device meets the compatibility requirements described here.

I'll keep updating this thread, so please don't hesitate to share any feedback that you have after receiving the 3.65 version.

[Jim-in-AZ]

After reading what seems like about half a million posts on this thread, I wish new arrivals, after reading through them, would refrain from posting repetitive information. We should all know by now that the EOV graphs are screwed up, not only for recent data but for all past data. We know from Fitbit that an improvement has been made in version 365. We know that many of us, myself included, are still on version 364. We know that we can't just go somewhere to get version 365 - we have to wait patiently for Fitbit to decide it's our turn to get it. I would remove myself from receiving emails with all these posts, except that I don't want to risk missing out on the 1% of them that might be useful.

[TDundy]

I don't understand were ppl are getting these updates from. I haven't had
anymore since the crazy one .were doing look for an update please ?

[Madimeje]

It's my understanding that you can't go look for the update. It is being pushed out to everyone in batches, and you just have to wait until they get to you. 

[MarieRay]

Nope they all say no issues have been reported

[elfrun]

No update yet for charge 4 in uk

[EveOz]

@Jim-in-AZ No newcomers on any message board are EVER going to read through the whole thread before posting, whether there are 10 replies or 1,000 replies. They'll see a title and add their response to the end without any awareness of (or apparently curiosity about) the foregoing discussion. I feel your pain, but...those are the breaks of the Far East.

[MarkFolse]

So last night in the wee hours I got up to go to the bathroom and took off
my CPAP mask. You decided to intentionally leave it off for the rest of the
night to see what the graph look like. The last third is that time frame.
The lack of any detectable variation tells me that either the underlying
sensor doesn't work very well or the and/or the analytical algorithm is
worthless. I'm just going to stop looking at this graph. And if it really
is worthless it would be a service for them to actually remove it.

[helzayat]

Did you attach an image? I can't see it.

[Dhred54]

I did the update a few days ago and there's been no change in my sleep oxygen variation graph--It still registers everything as out of range.

As a coder myself it look suspiciously like some sort of aggregation issue. Just a thought.

This sleep chart is still useless and any thought I had of subscribing to premium is long gone.

[Kasulke]

It won't let me for some reason.

[Dhred54]

I got the update and it has changed nothing. Graph is till messed up. So don't hold your breath thinking it will solve anything, but good luck!

[MajorTawm]

Can u confirm your app version? 

[Nancwood]

364

I believe you are asking me.

[Audreybrooks056]

Yes major sane question can you confirm app version?

[Dhred54]

Version 3.64

It says it is up to date

Android is up to date too

Thank you Jim.  I just got another update a couple days ago, which I thought was the fix for the update that screwed up the EOV graphs, but I guess not because it says it's version 3.64--so I guess it's not the fix. My question is why push another update through that doesn't fix the mess they made in the last one before they fix what they broke.  smh

[MarieRay]

The stress this update caused...ive been looking into something similar too

[MarieRay]

Yes its stressful seeing these charts