Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Mand72]

Same problem here with Huawei P30 Lite. Followed advice but no luck

[Jalbs]

After I open the settings app on my phone, I do not see an option for Apps. 

[JanNacht]

Spoiler

It worked!!! Thanks!!!

[Hikethehook]

I have a samsung. I go to settings on my phone, then scroll to find Apps .click this. Then scroll to find fitbit.click this. Then go to storage and click this. Then clear data. Hit ok. Then go back to your fitbit app and log in and say yes to permission for location etc., hope this helps. Should be the same procedure on all phones I think.

[SunsetRunner]

by clearing data does this remove all your logs though? I got a warning when we met to clear data 

[Hikethehook]

No it doesn’t. I just followed  the steps and all my data is intact. 

[SunsetRunner]

thanks  i tried it all data still there, however its not fixed the problem unfortunately.  Thanks though 

[elbrute]

Will this fix erase the data in my tracker, or online in the dashboard? I really wouldn't want to lose all my exercise data or custom food data.

[Thatt]

If you clear your cache will you lose all your  info.

[elbrute]

His fix said, 

1.Tap Apps > Fitbit > Storage.
2.Tap Clear Data.

Not Clear Cache. It lists both options.

[KDog2]

Received a firmware update notice on the fitbit app on Wed evening.  Ran the update and now I can no longer access the exercise tile on my fitbit ionic.  It just sits there...cannot record any exercise activities nor will it pull up the list of exercises.  t's recording my steps, heartbeat, sleep, etc. but not exercise activities.  I've shut down the fitbit, restarted it, uninstalled and reinstalled it, deleted the app from my iPhone, restarted my phone and reinstalled the app.  No changes.  What's the deal?

[AMpen]

There is no clear data option. Clear storage or clear cache. After clearing cache the problem is still there.

[elbrute]

There is a clear Data option on mine.

I should have read ALL the posts.

Question answered. tks

[AMpen]

In storage there is no clear data option , only clear storage or clear cache. 

I tried clearing cache, no joy. Updated app no joy.

[DanBarb]

Is all of your exercise and other data lost if the advice to clear user data is followed. I am also having the same problem with Strava so I suspect it probably has to do with an update on another app that both Fitbit and Strava access. Any idea what that app update may be.

[KDog2]

I don’t have that option on the app or on my ionic

Sent from my iPhone

[KDog2]

Same here….I only have the option to offload the app which will free up storage used by the app

[sharen50]

I cant get my watch to do anything but clock.  It still registers into my phone but I can't do anything on the watch itself? 

[feathers222]

I don't have clear data! I have clear cache and clear storage. I have a Google pixel 2 running system 10. I don't want to do the wrong thing. Please help!

[Islandermaniac]

There is nothing called “clear data” on my phone app. There is “clear storage” and “clear cache.” I am not willing to use the clear storage button as it says this will wipe out all of my workouts. That sounds absurd. Clear cache doesn’t work. So, other ideas?