Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

---

Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Springerwoman]

Although this has worked for me my husband is still waiting for his password reset. He has requested it a few times now but nothing is happening. Mine came very quickly. Is there a problem?

[Janine1234]

No it is all safe, I think its because it is on fitbit database not our phones so when you log back in it will retrieve all your data

[Sarahj80]

No mine still crashes. Very annoying 

[Swinhoe1]

I'm having the same problem two days now i cant get on my daily exercise it just crashes but everything else is working fine 😏

[Juditmiklos]

After that set up, mine only loads just some informations from my exercise was done on Friday(yesterday). The older exercise load every informations.

Friday exercise can't load map , splits, elevation, and under map tag default, heart zones, pace. 

[SunsetRunner]

did not fix the problem sadly.  I also see someone from fitbit said they are working on the problem so it has to be deeper than just clearing cache/data

[SunsetRunner]

nope that does not fix it

[SunsetRunner]

it is now Saturday and still not working 

[Emmaemin]

If I clear data will I lose my historical data as I do not want to lose that 

[Cathal123]

I've a one plus so I don't have an option to clear data. Do I clear cache or storage?

[CatMac60]

Sorry I don't know. I didnt post the fix. Reply to the original Mod's post? 

[Char.lou]

It should be under the storage option for that app. Settings > apps > fitbit > storage > clear data

I'd be surprised if a one plus had different options as it's Android but maybe it is clear storage on there. I don't have one to check unfortunately.

Try this:

https://godokmi.com/clear-app-cache-and-app-data-oneplus-3/

Cache alone isn't enough to fix the issue, data needs to be cleared and it's probably worth a restart after too

[KateinRome]

There is no "storage" in my fitbit setting on my iPhone.

[SunsetRunner]

I cleared both.  It fixed the problem and all data was still in the app, despite the dire warning. 

[Char.lou]

Ahh yes this is an Android issue, not iPhone

[SunsetRunner]

I cleared both storage and cache. It fixed the problem and all the data is still there. 

[SunsetRunner]

I cleared both storage and cache and all my steps etc data is still there. Android phone.

[SunsetRunner]

I cleared both storage and cache.

It fixed the problem and all my historical data is still there. 

[Charlotte.3993]

This just worked for me! Just make sure you know or reset your password beforehand and clear ALL data - it's backed up on their servers so you won't lose your progress.

[Corr]

Hi @KateinRome , you are looking for solutions in Platform - Android app now.