Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[SteveCollis]

Thanks 👍

Sent from Sky Yahoo Mail on Android

[SteveCollis]

Thanks.. appreciate the reply 

Sent from Sky Yahoo Mail on Android

[Char.lou]

Indeed. Honestly I think that they need to deal with the bad data their end within their app. Expecting everyone to be able to do this will never work and will cause them more support work.

[Katharine6]

If I use your fix for the problem with the exercise tile it will delete all my previous data is there a way to avoid doing that as clearing the cache didn't fix the issue and I don't really want to delete all my progress

[MissKatie450]

I have a Samsung Galaxy and Clear Data is not an option. I just un-installed and reinstalled, was very sad to lose all my progress but it works now

[SteveCollis]

I've just done that on my Android, logged back in and all data still there. Happy Days 🙂

Sent from Sky Yahoo Mail on Android

[Snowy9]

It's still crashing.

Is there an update coming to correct the problem?

[HelenMG]

Just updated as described and now working! 😁 

[CFilli]

I have not try this I have a Motorola and my husband has a Samsung and we're both having the same problem mine's of Fitbit charge 3 and he's got a different Fitbit I can't remember what it is but my fear is is if I have to reload the app will I lose all my data from previous months and days etc because my husband's been tracking his since he started using it and it's important to

[Char.lou]

Don't worry the data is stored online. Login to fitbit.com from any device and you'll see the same data.

[MissKatie450]

It did not save my data, it had no devices linked to my account.I had to re-sync my device (which is a charge 2, now the app only recognizes it as a charge 3😂). The app needs some updating

[govikster]

I too have had trouble with the crash from 23/04/20 when tapping the exercise tile. I looked to community for trouble shooting and followed the instructions on there per "mattfitbit" moderator.

After doing so I've lost everything, all data, stats, settings, goals, profile, the lot gone.

The only way I could do anything was to "add new device" (with current device) hoping it would recognize said device and just sync to how it was....no. All is lost.

Please, does anyone know if there is a back up and restore anywhere I can use to get all settings and data etc back to how it was? Many Thanks

[Corr]

Hi @Snowy9 , I don't think there will be an update because not Fitbit but Google Maps caused the problem. My Garmin had the same problem today and I had to clear data and cache in that app too.

Please try once more to clear your data and cache and be sure to follow @MattFitbit 's instructions.

[Coriensport]

I discovered the same problem yesterday, friday 24, when I wanted to track my long distance walk.

I see here that ppl had the problem from thursday and I wonder why it takes so long to solve.

My app crashed before I did the update (and than I did the update to see if that would solve the problem).

Cannot start a training and cannot view previous stats.

Saw many responses here from ppl that tried everything but it didn't work. 

Can we expect an update soon?

[strawberryqueen]

Has anyone actually done this with any success?   i really don't want to lose all my past hx data which is what happens when you clear data according to the on screen information.     seem they are also working on a "fix"  so rather wait for that??    thanks in advance 

[Corr]

Hi @govikster , I think you accidently deleted the app and disconnected your tracker or something. Only clearing data and cache will not delete your history.

Please close (not deleting!) the app and login again with your credentials.

Neither should you disconnect your device from the app. It is just not necessary and sometimes it can take a lot of time to reconnect it afterwards.

If your device is already connected, you cannot connect it again while it is still connected.

Please be carefull to not experiment if you are not shure about the consequences. You can consider to contact Support to prevent more problems.

[PD710]

No problem. Thank you.

Sent from Yahoo Mail on Android

[Corr]

Hi @SrRojo , I agree, you shouldn't delete/reinstall the app because it has no use in this case.

I thought I mentioned that.

[SunsetRunner]

I can only speak for myself but I cleared both storage and cache (despite dire warnings from phone re the former).

This solved the problem and all my historical data is still there. 

[Brandon_alpha]

Still experiencing this crash, was wondering If I could get any other help with this issue