Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[CarlaBV]

Mine too. I've deleted and reinstalled 3 times but has made no difference

[CarlaBV]

Hi, data still stays but exercise, heart rate and sleep still don't work

[SunsetRunner]

No, because as has been mentioned multiple times in this thread, clearing app data DOES NOT delete your FitBit data as this is all stored on their servers in the cloud.  Clearing the app data simply removes your login and preferences so you just have to login again and accept relevant permissions.

It's no different to removing and reinstalling the app

[MummaL]

Mine crashed today. How do I fix it

[JayinToronto]

Did not resolve issue

[paulapie1]

I clear my data & it might be good for a day. 


Sent from AT&T Yahoo Mail for iPhone

[kobievFit]

All sorted thank you

[Gabrielle86]

I followed the link to this article from the giant pink banner on the website asking people to go to this specific article for the fix to this problem, which is obviously affecting many users with no discrimination as to their phone preference. I didn’t consider that Fitbit would only provide a solution for Android users. Even so I deleted the app and reinstalled and the problem persists, so it doesn’t make a difference anyway. 

[MummaL]

I deleted and recovered. Seems to be working now
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Have a great day
Lexi

Moderator Edit: Personal info removed

[DaisyFields]

Please explain exactly how to access the 'settings' on the Android app. I have tried and tried and cannot find the tab you are referring to. Sorry if I am being too basic here...

[DaisyFields]

Sorry I see you meant the Phone settings. Will try that now.

[JEMom]

It doesnt delete the data if you clear it through your phone settings.  Just clears it from your phone. When you log into the app again it will all still be in the app. I did it last night and it has been working since. Sent from my Samsung Galaxy smartphone.

[Nick1000]

The solution recommended by Matt worked. No more crashes caused by hitting the exercise tile. THANKS!

[Jamie_Laly]

Hi Matt. I can't download the app on the play store ?? Any tips? I'm using a galaxy s8. Thanks!

[Kyliedshort]

Still having the problem of unable to add exercise, log any data on home screen and click on the + button next to title. Screen stays put 

[Biglot]

Go to settings on your phone, apps, Fitbit, then clear daya, and log back
into your Fitbit app. It works a treat.

[Biglot]

The fix doesn't delete your historical data.

[Corr]

Hi @Jamie_Laly  I meant the advice in the original thread you posted (Google Play Store not downloading Fitbit app), the advice from @LanuzaFitbit .You are in a different threat now.

[Gigimitch]

This did not work. My FitBit is still stuck in the running mode and is now showing it has been on 18 hours. I tried your instructions and nothing changed. What can I do now?

[kwalsh521]

Mine was!