Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[BJ10]

@Willow14  see @SunsetRunner's reply above.

[SunsetRunner]

@Willow14 TCX is one of the file formats that your exercise is saved as.  It can be used for importing into other apps (Strava, Garmin etc.) and also for importing back into Fitbit from Strava etc.

[Tatertot202]

As of today my Inspire is locked up.  Still counting steps and synching with the App but I cannot scroll through any of the screens.

[GSDMOM4]

I've done the same.  I have at least 6000 steps and only showing 1600 steps

[SOOZIEQUE55]

My Fitbit Versa is now randomly switching to exercise mode when I move my hand suddenly or move the watch on my wrist.  I have a difficult time getting back to the regular screen. I use  Samsung Note 9.  I recently did an update on the Versa, the problems started happening shortly after that.

[BJ10]

Fitbit saying that problems resolved, and certainly my Inspire is working ok again. It's even got yesterday's data on it 🙂

[BJ10]

My Inspire is fine now, it's even showing yesterday's distance etc as
normal.

[GSDMOM4]

Can't sync and hasn't recorded properly in 2 days .  Hopefully I can get some tech support on the phone.  I'm not a tech savvy person but I have uninstalled-reinstalled on both laptop and phone.  Still nothing

[GSDMOM4]

That's when the problem started.  Right after an update

[Back2nature]

Just reporting this morning's fluctuating values in Active Minutes while in Custom Challenge from 159 to 45 and 55 to 0 by 2 different participants & Versa 2 is not auto-recogonizing exercise (20-minute high intensity walk). I did experience crash after installing update yesterday. I plan to uninstall & reinstall again - did this post crash yesterday, too!

[MattFitbit · Accepted solution]

Hi everyone! I just wanted to check in here to thank you all for taking the time to report this issue. 

If you haven't done so already, I recommend performing each of the steps detailed in this post. I also recommend keeping your Fitbit App up to date (3.19.2). 

Thanks again for your patience as our team works to resolve this issue. If you have additional questions, let me know in the comments below. Thanks!

[GSDMOM4]

That seems to be when mine stopped working correctly.  Right after an update.  Got my correct steps for Sunday but Monday and today are not working.  I haven't had activity minutes show up for about a month now!  I have a flex not sure if that matters  The lady at fitbit tried to help me but no luck

[GSDMOM4]

Thank you for the suggestion.  Did what you had up there and still not working.  The Fitbit lady said there's no device showing up and try to set up device again in a couple hours.  I have been working on this for about 4 hours now.  Disappointing.   Was really hoping your suggestion would have helped

[Springwoman]

My Fitbit continues to drop steps everyday. On Sunday it would not recognize any steps.

[SunsetRunner]

I'm still having problems...should I uninstall and reinstall

[GSDMOM4]

I'm not tech savvy but I did that and it DID NOT work for me.  Good luck and maybe it would work for you

[GSDMOM4]

At least I know I am not alone.  Thank you

[ClaireLizzy]

Hi Matt

my phone ran out of charge and when I recharged it I can no longer access the plus buttons under each icon. The app appears to be working (HR active etc) so I’m wondering if the issue is the one currently being investigated. Can you advise?

claire

[Willow14]

It's not resolved I still cant acess my data and progress circle or see how my friends are doing or even see any req and I know they been sent as I have e mails showing fitbit requests!!!! 2 days and they said a few hours it would take ! 

[Willow14]

I have done the same I've updated fitbit  and deleted the app from my I pad and re installed and still not working right