Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[s-a-b-b]

I had to charge my Charge 5 every day for the last 6 months it was workable for me related to the previous known issues of the GPS chip draining the battery. If not already done, go into settings and change the GPS setting to phone, it helped a little.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Julie2910]

After weeks of frustration I've finally found a solution today.  Android 13, Z Flip 4.

I installed Fitbit on my old ipad and linked to my Fitbit Luxe.  It connected straight away and said it was updating the watch.  When the update finished I went back to my Samsung Z Flip 4, uninstalled Fitbit (Again!) and reinstalled.  I left it installing on the phone next to the watch.  When I went back it had not only installed but it had connected to the Luxe & was completely up to date.  Obviously something the ipad did sorted the watch. 

Prior to this I tried everything other people are describing and spoke to Fitbit (useless).  Good luck. 

[Gretrev48]

Don't have iPad and not about to spend $$$$$ for a new device to try to fix a problem fitbit should not have let happen to begin with.Sent from my Verizon, Samsung Galaxy smartphone

[Rtrotter23]

The watch is not the issue, the Fitbit App is not the issue, as long as your Ipad was not updated to Android 13 which it wouldn't be because its an Apple product, it is going to work!

Any device that is not Updated to ANDROID 13 will work. The Disconnect is with the Android 13 update and the direct pairing with the Samsung Flip and Fold phones!

[Marysbaby47]

My fitbit synced 12/16/22 for the first time since 12/1/22. I have tried EVERYTHING and spoke to EVERYONE!!! When I got home, it stopped syncing again. 

I'm so aggravated. 

[marcoure]

Please stop to spread that kind of comments..... watch and App is Fitbit.......THIS IS A FITBIT ISSUE...... all other devices from other company haven't any problem with Android 13....... the way you are thinking, you can easily get a fitbit's job for sure.

@No69  that doesn't look for all customers which have fitbit devices.... Fitbit asked you to send back the one you just got........ to me, that means it is not a software issue ( code programming ) ..... looks more like hardware issue........so, we are all f*** if it is the case.... you should ask for refund and buy from other company.

[s-a-b-b]

This is a fitbit issue, other brands are working just fine with Android 13 and Samsung phones.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Greg1982]

Buffer issue? 

I'm so sick of FitBit.  What the hell?

Start calling repeatedly and complaining.  I'm asking for my money back.

Eight seven seven

Six two three

Four nine nine seven

[Phoenix1967]

@ Julie2910  Congrats on getting it resolved for your combo! It's still not working for my Charge 5 and Fold ('22). 

Signed 

The First Time Middle Aged Rebel, Single-handedly figuring out the board's hidden 10 Commandments that weren't anywhere in the community rules she was initially given. 😜

[sutty61]

I did that with my works iPhone and it shows on the app on my zflip4 but it still won't sync it just shows what's synced with the iPhone so still not working with android 13 although the phone is linked to the app 

[marcoure]

I tried to install Fitbit on my old samsung phone....... got the message that " Fitbit application won't work for your device".......

As I love samsung phones, planning to buy new watch from other company....... 

Expect that kind of issue will happen again in future with Fitbit......Fitbit aren't anymore trustable..... 

[CAmyotte70]

Nobody has your email

 If you made a response in the Fitbit forum here, Fitbit sends any other responses to your email. Mine too.

[kjasonadams]

had a Sumsung update yesterday on my Fold 4. No change in the sync issues reported. I contacted support through chat today. My Charge 5 is less than a year old but is not eligible for an warranty according to them. Below is the cut and paste response I received.  So disappointing to get such a poor level of service.  

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

unfortunately you can not return us the Fitbit device for a refund, please remember that the time frame for this process is for 45 days.

We are glad to inform you that our team is working very hard trying to resolve this issue

[CAmyotte70]

No worries. I thought it was strange that everyone's responses were being sent to my email too. Lol.

Enjoy your night.

[LaBellaShi]

Same here! I just got a z flip 4 and it will not sync to my charge 5, but no problem syncing to my iPhone. This is ridiculous. 

[akshay.m]

Hi, Any update on this fix?

[TrVi]

Husband's Charge 5 will not sync with Samsung Flip 3 phone. Have tried complete reset of both devices several times without success. (The Charge 5 will happily connect & sync with older phone) Read about Fitbit update to fix this problem & yes, can see that update has now been applied to device.... but it is still not syncing. 

Help!! 

Any ideas if / when this problem will be resolved? 

Should I just return Charge 5 and get refund? 

[Rtrotter23]

I have a Samsung z Fold 4, while it will not sync directly due to the Android 13 upgrade issue because of the pairing disconnect. If you have another phone that will grab your data from the cloud, in my case I use my tablet, your flip phone (as long as you have a connected FitBit account) will sync the correct information, so that any other apps that use that information, in my case I am also using StepBet and Healthy Wage are getting the data they need to stay current. The delay is about 3 minutes.
And please I do not work for FitBit, just a normal person that needs to not buy another watch and offering a semi solution until such time as FitBit fixes the pairing problem.

Please note: my FitBit watch works, the Fitbit app works (minus the pairing problem) on my Fold 4. I also tested this on my older Samsung 8 phone, and it worked with that as well. It's like using another phone (as the cloud) to collect the info needed to transfer to whatever newer phone( Flip or Fold) you use.

Don't get me wrong this is still a big issue, it should have been resolved way before now, but enough people are squawking about it now that it has to be moved to the top of the priority list!

[txteva]

It's all well and good to get your steps via a second device but that only covers the step counting aspect.

It does not however solve the other big problem that this should be a smartwatch and provide notifications and quick replies - none of that is currently working.

I've tried reaching out various ways by no one is giving any timeline of fix. 

[ChoSmile]

General Bluetooth problem for all Flip and Fold Samsung devices after Andorid 13 release.
The Default Bluetooth MTU (maximum length of an atribute protocol packet transmision unit) size is 23 bytes.
Most devices setup it to 512 bytes for faster communication (517 is max).

On Flip and Fold - even requested - it was not changed.
So, THE problem is in Samsung.

As a workaround other companies (like Fitbit) adopt their communication to this mtu (with new firmwares of their devices).
Until Samsung fix their stuff ... someday.
The interestiing thing is that Andorid 13 for other Samsung S and A series do not have this problem.

Discussion:
https://community.fitbit.com/t5/Android-App/Failing-to-sync-after-Android-13-update-Samsung-Flip-Fol...

P.P.
I've red that "Google caim that Android 13 have newer way for communication, so devices must adopt".
Is this means - cut off for old devices?

The most funny thing is that Fitbit is part of Google family 🙂