Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Lexirus]

It just popped up on my phone but you should be able to go to settings and
check for an update.

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Update on my Z flip 4 phone ,I live in Tennessee

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It just said an update was available. I was on my phone getting ready to shut it down when it popped up. Maybe go to your settings and check to see if there is an update.

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My luxe is syncing now after an software update to my Z flip 4 phone.

[SunsetRunner]

Still no update Fold3 ... Texas. *Semi-patiently waiting*

[Dark_Phoenix]

Yeah I have the fold four and I'm in Tennessee still waiting myself. I just
checked and there's no update on my end to do.

Tabatha

[Cnynurse]

Yes my charge 5 is doing the same thing. Very frustrating. Going back to samsung. 

[two00eight]

I just checked my phone for an update after seeing your comment and found one.  my luxe finally synced!!  thanks for the heads up.  I'm on an AT&T flip 4 in Tennessee.

[idilham]

Yes, it does. I have Charge 4 and Samsung Galaxy Flip 4. It does not sync at all. 

[Iejal9006]

Hi all, I just got an update from Samsung for my Fold 4 this morning. The update able to sync my Fitbit Luxe and  it goes back to normal. It took almost a month for this issue to be resolved. The update dated 1 Dec 2022.The update version is F36BXxxxxxxxBVL7. 

[Roxib90]

I jost got the android update too and my fitbit is finally syncing. Looks like samsung fixed the issue on their end before fitbit.

[Cleargrey]

I had that update. Syncing worked for about a day then mysteriously stopped again.

[Carolibex]

Mine also will not hook up to my fold. What are we supposed to do until the new app comes out? Can I return this one for one that works? 

[Greg1982]

Early 2023 is bull**ahem**.   This has been going on since at least NOVEMBER!

[aproudmom]

I don't know how they can keep selling the products.

[SteveB-UK]

Like many I've been following this thread since my charge 5 stopped working - Z fold 3, UK. Seeing the comments here I just updated my phone OS (December 1st update) and it now syncs, so it does seem that a fix is being rolled out by Samsung.

[MzG99]

I checked for an update on my phone. Still nothing USA

[xogando]

Wow! This sucks that everyone here is experiencing the same issue.

I am probably going to go back to my Garmin tracker! 

[ChoSmile]

Who "Samsung" or "Fitbit"?

Problem is in Samsung in Flip/Fold series not only for many Bluetooth devices (not only Fitbit).

So, Samsung release fixes with firmware update ...VL9 (Flip3) and ...VL7 (Fold) for SM-Fxx1B / SM-F9xxB - (B models are in Europe/Asia). Koreal model N also have ...VL9 
US models "U", "U1", Canada model "W" and China "0" model - still not.

Also phone have different CSC (fir different countries) - so not all are receiving update at same time.

* * * 

About Fitbit - they might realease a just a WORKAROUND firmware fix that will lower the speed of Bluetooth comunication to work with problematic Samsung Flip/Fold firmwares. 

[Barbara913]

@ChoSmile   Is this a real update then that @JeannieS54   was able to use?   

 
"JeannieS54
Jogger
3 0 3
yesterday

updated my Flip4 to F721USQTBVL9 just now   but my Fitbit and phone still won't sync. I'm in the US."

[txteva]

@Barbara913 We have 2 Flip3s with Charge 5s in UK which are  now working with Samsung update F711BXXU3DVL9. One did need to remove and readd the fitbit first.

[Barbara913]

@txteva Great!  However you are in the UK and the update I mentioned as used by @JeannieS54   "F721USQTBVL9"  is specific to US.  I'm just wondering if it exists because I am in the US.  

[sutty61]

Last update we had was beginning of December and that was what messed
everything up and none since