Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[MonJeeJee]

Samsung updated to EVL9 but I still only have fitbit version 3.72. Problem not fixed. Anyone else get an update but still not working? 

[Odyssey13]

Hi @Steve_t100  apps seem to be on a rolling update. Not everyone gets them on the day of release. Often I'm a week behind or more from others getting their updates. Be patient and it will arrive for you.

[E2theP26]

I'm getting a little impatient with this thing not syncing. 

[SunsetRunner]

What is the patch version of either the fitbit update or the firmware?

[8padfeet]

I have given up on trying to connect my Charge 5 to my phone app.  After being a steady Fitbit user almost since its inception, I have bought a Samsung Galaxy Watch 5 to replace my Charge 5.  There is obviously no problems connecting to my Z Flip phone, and actually, the connection is outstanding - immediate changes that I make in the app, and the watch shows far more than the fitbit so that I don't need the phone app so much.  Sorry, but so long, Fitbit!

[Yawmommy]

Samsung fold 3 updated to EVL9 this morning. Fitbit still at 3.72 and Charge 4 is finally syncing after months of nothing. Went through phone settings and allowed fitbit app all permissions including run in background. Went through fitbit app and re-selected app notifications allowed on wrist. Not sure the latter step made a difference or not but it's syncing and notifications are coming through again. - In NY

Any information about 3.73 rolling out in US? 3.72 seems to be working fine after samsung update today but curious if it's temporary and the madness will continue. 

[RodrigoMFitbit]

Hello everyone!

Please note that Fitbit app updates are released in waves and it takes about a week to reach all users. I suppose it is done this way to test its introduction and see if changes do take effect or not. I understand the situation with Flip devices has been going for weeks already. I really appreciate your patience. 

Have a nice day!

[Teeunited]

Weeks!! Try months!!

[charleskn]

@Steve_t100 Sorry, but I don't know the how and why of the rollout of a new app. See: Google staged rollouts

@SunsetRunner the Android app version, which is supposed to be currently rolling out, is version 3.73, and the current Charge 5 firmware version is 1.88.58.

I just Googled "google play store ftibit app", and the Playstore shows me the app entry was updated Jan 10th. This may not be true for everyone, I assume based on geographic location.

I can only suggest checking the Google Playstore, or your device settings to see if an update isn't available. I have seen a week mentioned for a full rollout, so if you don't see it by the 16th I would definitely come back here and post.

[AskMP]

Please remember that this was not brought on by a Fitbit bug initially. Most android devices do not have this issue. More than likely this is an implementation of the manufacturer's android 13 issue which Fitbit has rolled out (potentially since I too am waiting for it to hit my device) to solve their code. Samsung was primarily hit which given its history, we should have expected nothing less than trash support. Both "solutions" have been pushed out but due to how software is now distributed, many of us are still **ahem** out of luck with our current bricks. This isn't the fault of the moderators here and they cannot help get the code to us faster save for sending us the software package link that would break the link to future store updates. OEM providers like Samsung SHOULD be able to but choose not to. Fitbit isn't the major fault here and we should remember that.

With that being said... GET ME MY **ahem** UPDATE! IT'S BEEN MONTHS!

[Jessichu]

Sooo I own a z-flip, premium membership, I also dont see it in the playstore but my fiance is a lead software engineer.

I don't quite know why FitBit wasn't transparent for the people who aren't software engineers (other than the implication sounds terrifying but it's literally a risk with Every company and software project) but a rolling update is done by a developer (people who are in charge of fixing the code and finding a work around in this case to the issues with Samsung flip phones) in the playstore by setting a percentage of users to receive the update. It's like a random lottery; not by region, not by whose been using it the longest; completely random. 

It would be difficult to pick and choose in programming and they may not have the ability to do so through the playstore.

With that being said they are probably doing this because IF...IF there are problems that are still occurring with that small group they can roll back the changes and get one more clue to get them closer to a real solution. 

Why not roll it to everyone you ask well because if something goes horribly wrong and what they did accidently bricks (complete internal failure that is irreversible) the devices they only have to help that small percentage get refunds (we hope) instead of possibly ruining every single fitbit with this issue because they pushed it all at once. 

Why can't they tell you how long well debugging (fixing software problems) is kinda like asking the police when they're going to solve a murder; they get clues to what's happening as they go but there isn't a definitive time they can give without lying through their teeth and or making rightfully angry people more angry.

So although I completely understand why they can't give a real ETA I too wonder if they will be giving a credit for the time we haven't been able to use these features. 

It doesn't make the situation any better but I hope that at least helps people understand why it's happening. 

[Steve_t100]

They will not offer you a credit. They said no to me. Ever since I've discontinued the premium. Paying into something for something I couldn't use wasn't feasible. I'm sorry if you tell me an app update was Jan.9 im into Jan. 13 that's a slap in my face. Have done enough psychological damage to me.

[Cablesnake]

There is a new update for the Android phone. Install that and it will sync up! 

[Steve_t100]

If a Pixel watch works then a Fitbit shall as well. Same company. I agree it's not the fault of moderators but not being transparent was staggering. 

[Anjo99]

I might be stupid so please excuse. But isn't android 13 a Google product? And doesn't Google own fitbit, soooooooo......

[Samsung_sync]

All I know is, my z fold was requesting an update on Dec 21st. I did the update and my charge 5 quit syncing to my phone. I received another update request a couple of days ago for my phone, and my fitbit was able to sync after updating my phone. Coincidence? Maybe, but it works now.

 

[AshleyFour]

I have both of the affected devices - charge 5 and Luxe and a Z Flip 4.  I just looked and I don't see this update.  It's been four days - are you guys still pushing it out to Fitbit members?  I just searched Google Play and didn't see a relevant update.

[ladyb6574]

I have Samsung Flip. My sync stopped in Dec after an update as well. I thought my charger 5 was broken so I got a replacement. Still not syncing. I called today to see what's going on. They are saying by next week the fix should be completed.

[Efm16]

Waiting very eagerly for this, but just checked play store on 1/13/23 and and the updated version isn't there. For now this Fitbit is basically a brick attached to my wrist, so really need this to work when it actually gets out. 

[flgirl5982]

It will update all the data from when your fitbit bricked.  But be patient, because the sync will take a while.   I know this because I have an old phone with the previous versions of both phone and fitbit app.  Thank goodness I had an old phone that hadn't been updated.