Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[huddie]

Yep. Looks like v57.200001.188.58 doesn't help then 😕

We may have to wait for another phone firmware update from Samsung.

[Charge5wontsync]

My charge 5 is on 57.20001.171.50 and won't connect to flip 3.

[HeatherW75]

I have a Samsung z fold 3.  I had no problems until today when they sent out a system update to my phone.   Now my luxe will not attach to my Bluetooth.   I've tried everything.  I even uninstalled and reinstalled the app.  The app can find my luxe but since my Bluetooth will not connect the app cannot communicate with my device.   Any help would be appreciated!  

Moderator Edit: Clarified subject

[SunsetRunner]

Yes, I have submitted a support ticket with Samsung, explaining the situation. 
I would advise everyone to do the same to raise their awareness of how widespread the issue appears to be

[CrazyP]

Thanks, for this. Let's hope it's not too long. Sent from Samsung Mobile on O2

[Tazwest88]

I've had exactly the same thing all since the new update on my phone yesterday morning, same phone and fitbit as you. Mine last synced up at 10.30pm and won't sync since and now am stuck again with it not connecting to the app at all. Yet it will connect no issues to my old oppo. Samsung advised a factory reset yet again (seems to be their answer for everything) getting annoyed as prior to the update it stayed connected and sync no issues

[goforitbugs]

FITBIT must have laid off the software development team 

NO answer, no updates 

[goforitbugs]

NO which I find odd 

after seven years with Fitbit....time to move to Samsung or any suggestions, please?

[HowardV]

Recently purchased a Charge 5 for my wife. Interfaced fine with her Galaxy. Then purchased 2nd for my self. 12 hours and 2 support people later. I finally found out the Z fold new Samsung I purchased is not compatible with Fitbit App. NEXT STEP?

[SunsetRunner]

hi your phone is compatible there is just an issue at the moment with the new android update. fitbit know about the issue and are working to fix it now.,

I'm talking to someone now and he says they are aware of the issue and are trying to fix it now but cant say how long it will take.

[CLake2022]

My Charge5 won't charge-I cleaned the contacts, and I've rebooted it...a couple of times now. Is that the situation you had? I also can't reach the chat line for some reason.

[huddie]

A new version of Fitbit for Android (v3.72) has been released but it doesn't fix this problem (I tried it). Just so you know.

[MFB_2000]

I have tried all the steps listed here, and in other posts in this thread, short of actually deleting the entire app and starting over. Can anyone report that deleting the app and setting it back up was successful? It's such a hassle!

[txteva]

@MFB_2000 Sadly deleting and reinstalling the app won't help. Nor will a factory reset of your fitbit.

Rolling back your Flip/Fold phone to Android 12 likely will help since it was the update to Android 13 which caused the issue however there's no easy option for this and it might cause other issues. 

Temporary fix is use a different device (tablet, work phone, chromebook) instead. 

Also report to Samsung . Go to the Members app > Get Help > Send Feedback > Send Error Report > Bluetooth with all the details.

And complaining on Twitter to Fitbit & Samsung to boost the signal.

[thomul]

Hi Jogger

Nope, removing the app from the phone and installing it anew didn't work
either 😖

[DavideFitbit]

Hi everyone, and welcome to all the new users in the Community forums. 

I've moved some of your posts to this thread so we can keep the forums more organized. Thanks for taking the time to share your feedback and comments about this issue and the steps that you've tried on your own to try to resolve this problem. I wanted to let you know that our team is aware of this issue that is mostly affecting users with Samsung Flip and Fold models and they're working to get it fixed as soon as possible. In the meantime, if you have access to a different phone, you can also use that phone to sync/pair until this issue is resolved.

I'll mark this post as the Best Answer, not because this issue is solved, but so other members can know we're looking into this. I'm sorry to see that many of you are still having this inconvenience. This thread will be updated as soon as we have more details available. 

As a friendly reminder, since this thread is related to devices not syncing after the Android 13 update. If you have a different issue or you're using an iOS device, please start a new thread in the Help Forums to receive help from the Community.

[Christosklaw]

I did just that, use one of my old devices. However, that does not change the fact that I need a different device and I don't get notifications from my primary device. So for all purposes we have a device that is at best seriously underperformimg while paying a subscription for it (I'm not on trial and neither is my wife)

[joel4015]

@DavideFitbit 

Thank you for the update!

I'm glad to read that our problem has been heard, and that your team is working on it !

[StrikerJaken]

Thank you for the update.

please keep us up to date

[Bbrenner]

It's frustrating not having my fitbit charge 5 not syncing to my flip 4