Firmware update attempt

[SunsetRunner]

Attempted to update the firmware for my Charge 3 when I saw the message on my Android phone/Fitbit app on  4/26/19 evening. It would not recognize my Bluetooth, so update failed, and device has not synced since. I have attempted several times. Ready to throw something out the window soon.

[amy308]

My phone is a galaxy s8. The phone is constantly constantly trying to sync with the fitbit and my battery one the phone which used to go a day or two now lasts a couple of hours.

Amy Green

Please consider the environment and print only if necessary.

[PattyP1219]

Software:  G950USQU5DSD3.Hardware:  Rev1.0.Sent from my Sprint Samsung Galaxy S8.

[TNC_01]

This was successful for me.  Took a while but worked - thanks!

[PattyP1219]

As if turned out,  it only lasted a short while. Sent from my Sprint Samsung Galaxy S8.

[LanuzaFitbit]

Hello @PattyP1219, @amy308 and @TNC_01.

I apologize for the delay in my response. Thanks for sharing those details on the situation and trying the steps I have recommended.

@PattyP1219 Are you saying that the Fitbit is not syncing correctly to your account?

@TNC_01 Glad to read that it seems to be working correctly for you.

@amy308 Do you have Android 9 running on your phone?

I look forward to your replies.

[PattyP1219]

My phone will not synch with my Fitbit Zip.  If I remove the battery and reinstall it, it will synch for a few minutes and abruptly end.  Statistics for past days are there after the battery reinstall.  I am going through batteries in weeks (2-3).Sent from my Sprint Samsung Galaxy S8.

[LanuzaFitbit]

Hello @PattyP1219.

Thanks for that clarification.

I'd like to ask you the same as I asked above, are you currently running Android 9? If so, that would explain what is going on. At this moment we are aware of an issue with Android 9 that is causing syncing issues. Our team is working on the situation and as soon as we have any news we will be sure to let everyone know.

Please feel free to reach out if you have any further questions.

[PattyP1219]

Yes,  that's when it started.Sent from my Sprint Samsung Galaxy S8.

[LanuzaFitbit]

Hello @PattyP1219.

Thanks for the confirmation!

As mentioned, our support team we will be sure to let everyone know as soon as there are any updates on the matter.

Feel free to let me know if you have any further questions.

[SunsetRunner]

I am running Android 8, and sometimes it won't sync for days. It'll say,
"last sync null". Then starts again after a few days-no idea what
happens. It started problems when i tried to do the firmware update, which
it won't do. It says "Linking with Fitbit app required for connectivity
features." And "Bluetooth issues". Neither "cancel" or "restart Bluetooth"
options solves the problem.

[SunsetRunner]

Amy308 says don't do the update cuz it'll cause issues? Here i thought my
issues were causing it not to update.
I am so sorry i bought this Charge 3.
Still upset that the SP02 feature was promoted but never came to pass.

[Rich_Laue]

@SunsetRunner when I receive that link required message. I hit ok and follow the prompts accept the link and everything is good. 

[LanuzaFitbit]

Hello @SunsetRunner and @Rich_Laue.

@Rich_Laue Thanks for letting us know how it goes for you. @SunsetRunner Thanks for listing the whole situation that you are experienced. 

@SunsetRunner Please try tapping Ok as @Rich_Laue mentioned and let us know how it goes. I'd like to know if the issue persists even after that. 

I look forward to your reply.