- « Previous
-
- 1
- 2
- Next »
04-27-2019 09:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-27-2019 09:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Attempted to update the firmware for my Charge 3 when I saw the message on my Android phone/Fitbit app on 4/26/19 evening. It would not recognize my Bluetooth, so update failed, and device has not synced since. I have attempted several times. Ready to throw something out the window soon.
05-06-2019 08:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-06-2019 08:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Amy Green
Please consider the environment and print only if necessary.

05-06-2019 16:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-06-2019 16:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-06-2019 18:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-06-2019 18:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
This was successful for me. Took a while but worked - thanks!

05-07-2019 03:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-07-2019 03:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-09-2019 08:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



05-09-2019 08:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @PattyP1219, @amy308 and @TNC_01.
I apologize for the delay in my response. Thanks for sharing those details on the situation and trying the steps I have recommended.
@PattyP1219 Are you saying that the Fitbit is not syncing correctly to your account?
@TNC_01 Glad to read that it seems to be working correctly for you.
@amy308 Do you have Android 9 running on your phone?
I look forward to your replies.

05-09-2019 10:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-09-2019 10:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-10-2019 08:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



05-10-2019 08:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @PattyP1219.
Thanks for that clarification.
I'd like to ask you the same as I asked above, are you currently running Android 9? If so, that would explain what is going on. At this moment we are aware of an issue with Android 9 that is causing syncing issues. Our team is working on the situation and as soon as we have any news we will be sure to let everyone know.
Please feel free to reach out if you have any further questions.

05-10-2019 08:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-10-2019 08:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-12-2019 11:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



05-12-2019 11:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @PattyP1219.
Thanks for the confirmation!
As mentioned, our support team we will be sure to let everyone know as soon as there are any updates on the matter.
Feel free to let me know if you have any further questions.

05-29-2019 19:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-29-2019 19:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
"last sync null". Then starts again after a few days-no idea what
happens. It started problems when i tried to do the firmware update, which
it won't do. It says "Linking with Fitbit app required for connectivity
features." And "Bluetooth issues". Neither "cancel" or "restart Bluetooth"
options solves the problem.

05-29-2019 19:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-29-2019 19:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
issues were causing it not to update.
I am so sorry i bought this Charge 3.
Still upset that the SP02 feature was promoted but never came to pass.

05-29-2019 22:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


05-29-2019 22:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@Bol2 when I receive that link required message. I hit ok and follow the prompts accept the link and everything is good.

05-30-2019 11:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



05-30-2019 11:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hello @Bol2 and @Rich_Laue.
@Rich_Laue Thanks for letting us know how it goes for you. @Bol2 Thanks for listing the whole situation that you are experienced.
@Bol2 Please try tapping Ok as @Rich_Laue mentioned and let us know how it goes. I'd like to know if the issue persists even after that.
I look forward to your reply.

- « Previous
-
- 1
- 2
- Next »