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Firmware update unable to download to ionic

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‎03-22-2018 22:54

‎03-22-2018 22:54

Trying to download latest update but keep getting message saying update application my Samsung 7 is up to date so am not sure what I am updating other than fitbit.

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‎03-23-2018 11:33

‎03-23-2018 11:33

Hi, @Tuz! That means you need to update the Fitbit app. A recent app update just rolled out in the Play Store, you probably don't have that yet.

MakMak | Community Council

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5 REPLIES 5

‎03-23-2018 11:33

‎03-23-2018 11:33

Hi, @Tuz! That means you need to update the Fitbit app. A recent app update just rolled out in the Play Store, you probably don't have that yet.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎03-23-2018 13:04

In response to MakMak

‎03-23-2018 13:04

I have updated the app and now trying to do the firmware update and it started but won't finish. Now the screen on my Fitbit is frozen and I don't know what to do?

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‎03-23-2018 13:29

In response to Shan31mc

‎03-23-2018 13:29

Hi, @Shan31mc, it took mine over 4 hours to actually download the update...

MakMak | Community Council

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‎03-23-2018 13:43

In response to MakMak

‎03-23-2018 13:43

I read more  in forum and deactivate my watch and reloaded and it updated in like 15 minutes .. I have been trying since 8am this morning! 

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‎03-23-2018 13:48

In response to MakMak

‎03-23-2018 13:48

Thank you MacMak worked a treat all done now.
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