Fitbit Labs prompt will not GO AWAY

[AranelS]

In the same space as the cardio target for the day, there is now a box that says:

Fitbit Labs

Ready to upload your first lab report?

Get a simple summary of your lab report. If you're not not ready, please share why in the survey.

Get started

If I tap on "Get started", I am taken to a screen where I can scroll down and choose "No thanks" or "Agree & Continue".  If I choose "No thanks", I never get a survey, it just closes, and the notification box never ever goes away.

It has been like this for a couple of days now. I don't want to participate in Fitbit Labs. I have turned off Fitbit Labs in my setting. Why is this box not going away??? I am tired of scrolling past it.

Moderator edit - formatting (subject) 

[grahamcracker93]

I have Motorola one Ace and experimenting the same inability to delete Fitbit Labs. 

[RodCa]

I have a Pixel 9a. Android 15, security update May 5, 2025. 

Fitbit ver: 4.44.1

[BekW]

Mine is a Samsung A1, but since everyone has this problem no matter which
phone they have I doubt that the phone model matters,

[Mags2017]

Samsung Galaxy S20 Ultra 5G, Android.  Please fix this.  This also happened last year with the Sleep and took forever for Fitbit/Google to fix. And, when this stunt is pulled again, put it at the very bottom so it doesn't block what we use.  Thank you.

[JuanFitbit]

Hi everybody! Thank you for  your replies with the requested info. 

I'll pass it to our team for them to use it on the investigation and on their solution. 

Hopefully this gets solved soon. 

We'll be updating the thread as soon as we receive further info 

[JuanFitbit]

Hi, everybody ! Thank you for your messages. 

Our team released a new app update today ! (v.4.44)

Please make sure to update it. 
If the issue persists , please let us know over here, so that I can pass the feedback to our team  

[JuanFitbit]

Hi, everybody ! Thank you for your messages. 

Our team released a new app update today ! (v.4.44)

Please make sure to update it. 
If the issue persists , please let us know over here, so that I can pass the feedback to our team  

[avbmarketing]

That would be great and very much appreciated 😊👍

[BekW]

I don't see any option for a app update. How do you update it?

[JuanFitbit]

@avbmarketing , Thank you for your comment. 

@BekW , Thank you for your reply. Depending on your settings, the app might update itself automatically, or if needed you can check on the PlayStore if the update is already available to you. Here the link for it: 
https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile&hl=en_US&pli=1

If you don't see an update yet, try in a few hours or keep an eye open in the next few days. 

[FitCharlotte]

@JuanFitbit I still have the "Fitbit Labs Ready to upload your first lab report?" notification. Android 15, Google Pixel 7 phone, Charge 6 device. Yesterday, I confirmed that I have Fitbit app version 4.44. I cleared the app's cache and turned off Fitbit Labs in Fitbit settings and the settings show turned off. The new app version did not fix this problem for me.

[CameraSue]

@JuanFitbit I checked my Fitbit app, it is now running v4.44.1 (11309120), and the Fitbit Labs is still on my home screen. For a brief moment just after opening the app, it was not there, only to have it appear.

I double-checked Google Play, and it states that this update was released on May 29, 2025. Maybe the next release/update will fix the issue.

So, the software update has not fixed it in my case.

[mitxelena14]

Same -- I have the most recent version of the app installed, and the Fitbit
Lab is still there -- SO FRUSTRATING!

[ncwineboy]

Same here, and I have a Google Pixel 7, Android 15.

[JFlo47]

I cannot find where to turn off the lab reports notification, nor can I find where it tells me what version I have or how to update it. Please help.

[JuanFitbit]

@FitCharlotte , Thank you for your feedback and confirmation that the issue still persists. 
I'll let our team know, so that they keep looking into this. 

@JFlo47 , Thank you for your message,. 

In the Fitbit app tap on the gear icon > help and scroll down. There you'll see the app version you have installed. 

Go a step back (gear icon> push notifications ) . Scroll down. There you'll find the Labs Tab.

[JuanFitbit]

Hi everybody! Thank you for your comments and feedback. 

I'll pass the info to our team , so that they continue looking into this and working on a solution. 

Please be assured that they are working hard to bring you all back on track as soon as possible. 

We'll be updating the thread as soon as we receive further info. 

Hopefully this gets solved soon. 

[JFlo47]

Thanks. My app version is 4.43. I think I read that 4.44 was just released
yesterday and that we should update to that before trying to solve the other
problem. Now I can't find how to get it to update. Hopefully you can help me
with that, too.

[Cherieg99]

I personally would like to continue with Fitbit.   I have come to like google.   However, I do NOT like the marketing materials that are being pushed at me and interfere with my enjoyment of google products, programs, and services.

[mitxelena14]

There is no solution. Allegedly, there's an update, but I have the most
recent version, and the lab thing is still there. It's maddening and
annoying.