Fitbit Labs prompt will not GO AWAY

[AranelS]

In the same space as the cardio target for the day, there is now a box that says:

Fitbit Labs

Ready to upload your first lab report?

Get a simple summary of your lab report. If you're not not ready, please share why in the survey.

Get started

If I tap on "Get started", I am taken to a screen where I can scroll down and choose "No thanks" or "Agree & Continue".  If I choose "No thanks", I never get a survey, it just closes, and the notification box never ever goes away.

It has been like this for a couple of days now. I don't want to participate in Fitbit Labs. I have turned off Fitbit Labs in my setting. Why is this box not going away??? I am tired of scrolling past it.

Moderator edit - formatting (subject) 

[bsette]

Updated app and tab is still there. Redid all previous steps and yep... Still there. 

[fitbutts]

There is no solution, stop wasting your time with their suggestions.

I don't know what other solution is available to us as consumers.

Sorry for the bad news but I (and apparently all fitbit owners) am in the same situation.

Moderator Edit: Formatting

[fitbutts]

Opting in doesn't make those tiles go away. I tried it.

[Mags2017]

I have done all the things.  Nothing is working and the now TWO banners will not go away.  What the heck?!  If you're going to spam us with these banners, move them to the very bottom of the screen and not smack in the middle of my main tile and my heart rate.  As a user of Fitbit for eight years, this is getting me fed up and if anyone knows of a better app that pairs with a Fitbit Charge 4, please let me know as Google is bent on not fixing this latest problem of many since they broke a perfectly good app.  Yes I'm frustrated as heck and not a bit sorry for stating facts.

[ExAlaskan]

Some progress...I think.  Just updated app to Version 4.46.  Two of the three banners had an "X" in the upper right corner to close them.  The only panel left with no way to close it is the one labelled "FitBit Labs Experiencing symptoms?"  Went through the "Get stated" process and did not find a way to close/disable that panel.  So far the two panels with the X did close and have they stayed closed even after closing and opening the app.  Guess two out of three is better than nothing ¯\_(ツ)_/¯

UPDATE - opened and closed the app a few more times and one other panel popped up.  Don't remember what it was because it had an X to close it with.  So it's back to just the one "Ready to upload your first lab report? panel.  Still an improvement (I think)  🙂

[2Young2BThis0ld]

You're ahead of me -- I can't (yet?) close either of the windows
("Ready to upload your first lab report?" or "Experiencing
symptoms?").

[CameraSue]

I'm with @2Young2BThis0ld,  I can't close any of them. I checked the playstore, but the 4.46 update has not been made available for my phone yet. Looking forward to getting rid of any of the windows.

[ncwineboy]

Personally I've had it.  This post will probably be removed.  I'm moving to Garmin.

[2Young2BThis0ld]

I'm with you - I don't have that version yet, tho' I'm not understanding
why. Mine is 4.45, last updated June 12. Maybe the newer version will work
better?

FYI, I've also noticed I have to reboot my phone about once per week so the
Fitbit app will finish it's sync - otherwise, it hangs at about 90%. After
I restart my phone, the app syncs fine ... for a few days or a week.

[nameless_in_ca]

Samsung Galaxy S23, model name SM-S911U1, Verizon, Android 15, One UI 7.0

Is this banner even a bug, or a deliberate marketing feature being forced upon us?  If I could dismiss it after reading it I wouldn't be as bothered. It honestly feels a lot more like pushy marketing than a mistake.

I'm already unhappy Google/Alphabet discontinued the FitBit Luxe.  No, your other products aren't the same.  Nothing else is as compact and still has an attractive metal case. I don't want an all-pupose smart watch, I don't want to wear something plasticy, and I have small wrists.

If problems like this marketing banner continue my next watch will probably be a Garmin.

[nameless_in_ca]

My app version is 4.45, no updates are available to me in Google Play, and I still have a FitBit Labs banner that won't go away.

[2Young2BThis0ld]

Just ONE banner? I have two: "Ready to upload your first lab report?" and "Experiencing symptoms?" Neither of them will disappear, no matter what I've tried. I want BOTH to disappear!

[RiekoC]

We've gotten confirmation from the team that a fix to allow us to remove the Fitbit Lab banners from the Today page has just started to roll out or will soon be rolling out. 

Please keep checking the Play Store for the app update and install it when it's available to you. 

[ExAlaskan]

Hi @RiekoC - thanks for the update.  Do you have a version number for the new update?  I ask, because if it's version 4.46, that did not fix the problem 100% on one phone we installed it on (as reported in an earlier post in this thread).  Fingers crossed it's a newer version than 4.46 with a complete fix.  Time will tell 🙂