Fitbit Versa started losing time.

[arpretty2000]

I Google how to fix I have done resets and also factory reset. The Versa and my Samsung 9 plus will not work correctly after 7 months.

[RicardoFitbit]

Hi @arpretty2000 thanks for bringing this to my attention, it's nice to see you again participating in our Community Forums, let me give you a hand with this.

Seems odd that your Versa is not working the way it was designed, thanks for your patience and effort troubleshooting this prior posting. For me to provide you with better assistance, can you please give more information and details regarding the difficulties that you're currently experiencing with your Fitbit? Note that Fitbit devices use your mobile device time and location to display the time.

Looking forward to your reply. Let me know if you have any additional questions. 

[Sarajoe]

Hope an answer is quick. Got my Versa at Thanksgiving and has not held charge since before last wkend. Bluetooth error pops up. Watch face said was no longer supported. I've restarted and cleaned contacts. Zero battery then charges but only lasts for approximately 4 hours. 

[Ashline]

My time and date is wrong trying to fix it but don't know how

[arpretty2000 · Accepted solution]

My Versa started losing time 4 days ago. I have reset the watch several times and uninstalled and reinstalled the app, as well as I have done a factory reset on the Versa. The Fitbit app says that an update needs to be installed, but it keeps failing. It refers to a Firmware update. I have been doing resets and nothing will fix this I have reset my phone. Everything will appear to sync and then the time gets out of sync and the sync on the app fails and it will not let me add the clock  face I want, attach my music my watch continues to lose time. I have left it alone since 6 AM this morning resets and my time on my watch is now 5:14pm the actual time here is 6:06pm. The weather app is not connecting and I cannot add apps after the factory reset.. I get Bluetooth errors and it says the Wifi is not connected after I reset and synced the Fitbit app and Versa Watch. I just tried to sync from the app and I get a failed symbol it is a red circle with exclamation point!

[arpretty2000]

The last post was not a solution 

[arpretty2000]

The Fitbit Versa Watch is now 2 1/2 hours slow since last reset. I can not track my sleep.The date is corrected it will not sync since last time June 6 at 6:40 am.  When I try to add clock it says can not connect to Versa and to restart Bluetooth. This Firmware update has clearly screwed things up!

[Sarajoe]

I have cleaned contacts again, changed clock face because I got notification that one was being discontinued. Notification came DAYS after my Fitbit alerted me the clock face was incompatible. Battery STILL will not hold charge even after charging overnight 😠. 88 percent and have only worn for 2 hrs

[arpretty2000]

Why am I not getting a reply from Tech Support?

[LanuzaFitbit]

Hello @arpretty2000. Welcome to the Forums @Ashline and @Sarajoe.

I apologize for the delay in my response. Thank you all for taking the time to share your experiences.

In this case I'd like to ask you all to share some information to better understand what is going on:

• What phone are you using? 
• What Android version is your phone running?
• What App version do you have installed?
• Are you getting some sort of error message when you try to sync? If so, what does it say?

If you have already shared any of those then there is absolutely no need to mention it again.

I look forward to your reply.

[Linda1951]

My versa suddenly is no syncing with my Samsung Note9 and is losing time.   I am unable to find a solution here even tho it says there is a solution. 

[atilla1357]

I had this same issue and went round and round with Tech Support w/o success. Mine was still under warranty so they are sending me a replacement.

[atilla1357]

This has all popped up in the last week and appears to be on the way to becoming a widespread problem. I think it is time to re-evaluate whatever Firmware adjustments were just made.

[Kyrdoll]

I too am experiencing this issue. Also my phone syncs with the fitbit while on the charger but looses time throughout the day.  Also does not count active time, sleep accurately. The fit bit app shows i need a firmware update,  but even in wifi and with bluetooth engaged, the update fails and states I'm not connected.  I have a samsung android. What's the issue, getting ready to through the **ahem** out? Is there a fix?

[Elsiefang]

This is not a solution.

 I have had same problem since firmware update, tried everything. Versa 4 months old. Won’t stay connected to iPad or iphoneX . Loses time, data. Spent whole day renewing, updating, reconnecting, all to no avail. 

NOT HAPPY 

[atilla1357]

After spending fruitless hours with online help they finally gave up and
sent me a new one

[Linda1951]

They are replacing mine too.

“Simon Peter answered him, “Lord, to whom can we go? You have the words of eternal life. We have come to believe and know that you are the Holy One of God.””
‭‭John‬ ‭6:68-69‬ ‭NRSV

Moderator edit: personal info removed

[Linda1951]

I actually talked to Fitbit support. We couldn’t reset so they are replacing the device.

“Simon Peter answered him, “Lord, to whom can we go? You have the words of eternal life. We have come to believe and know that you are the Holy One of God.””
‭‭John‬ ‭6:68-69‬ ‭NRSV

Moderator edit: personal info removed

[Elsiefang]

Thank you

Sent from my iPad

[Betterway2001]

I am having the exact same problem.  This is my second Versa in 10 months that is not functioning properly.  Hope someone can figure out what is going on.