06-04-2019
16:37
- last edited on
06-05-2019
19:09
by
RicardoFitbit
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06-04-2019
16:37
- last edited on
06-05-2019
19:09
by
RicardoFitbit
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I Google how to fix I have done resets and also factory reset. The Versa and my Samsung 9 plus will not work correctly after 7 months.
Answered! Go to the Best Answer.

Accepted Solutions
06-06-2019 15:15
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06-06-2019 15:15
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My Versa started losing time 4 days ago. I have reset the watch several times and uninstalled and reinstalled the app, as well as I have done a factory reset on the Versa. The Fitbit app says that an update needs to be installed, but it keeps failing. It refers to a Firmware update. I have been doing resets and nothing will fix this I have reset my phone. Everything will appear to sync and then the time gets out of sync and the sync on the app fails and it will not let me add the clock face I want, attach my music my watch continues to lose time. I have left it alone since 6 AM this morning resets and my time on my watch is now 5:14pm the actual time here is 6:06pm. The weather app is not connecting and I cannot add apps after the factory reset.. I get Bluetooth errors and it says the Wifi is not connected after I reset and synced the Fitbit app and Versa Watch. I just tried to sync from the app and I get a failed symbol it is a red circle with exclamation point!
06-05-2019 19:12
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06-05-2019 19:12
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Hi @arpretty2000 thanks for bringing this to my attention, it's nice to see you again participating in our Community Forums, let me give you a hand with this.
Seems odd that your Versa is not working the way it was designed, thanks for your patience and effort troubleshooting this prior posting. For me to provide you with better assistance, can you please give more information and details regarding the difficulties that you're currently experiencing with your Fitbit? Note that Fitbit devices use your mobile device time and location to display the time.
Looking forward to your reply. Let me know if you have any additional questions.

06-05-2019 19:21
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06-05-2019 19:21
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Hope an answer is quick. Got my Versa at Thanksgiving and has not held charge since before last wkend. Bluetooth error pops up. Watch face said was no longer supported. I've restarted and cleaned contacts. Zero battery then charges but only lasts for approximately 4 hours.
06-06-2019 12:35
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06-06-2019 12:35
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My time and date is wrong trying to fix it but don't know how

06-06-2019 15:15
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06-06-2019 15:15
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My Versa started losing time 4 days ago. I have reset the watch several times and uninstalled and reinstalled the app, as well as I have done a factory reset on the Versa. The Fitbit app says that an update needs to be installed, but it keeps failing. It refers to a Firmware update. I have been doing resets and nothing will fix this I have reset my phone. Everything will appear to sync and then the time gets out of sync and the sync on the app fails and it will not let me add the clock face I want, attach my music my watch continues to lose time. I have left it alone since 6 AM this morning resets and my time on my watch is now 5:14pm the actual time here is 6:06pm. The weather app is not connecting and I cannot add apps after the factory reset.. I get Bluetooth errors and it says the Wifi is not connected after I reset and synced the Fitbit app and Versa Watch. I just tried to sync from the app and I get a failed symbol it is a red circle with exclamation point!
06-06-2019 15:17
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06-06-2019 15:17
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The last post was not a solution
06-07-2019 05:26
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06-07-2019 05:26
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The Fitbit Versa Watch is now 2 1/2 hours slow since last reset. I can not track my sleep.The date is corrected it will not sync since last time June 6 at 6:40 am. When I try to add clock it says can not connect to Versa and to restart Bluetooth. This Firmware update has clearly screwed things up!
06-09-2019 07:23
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06-09-2019 07:23
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I have cleaned contacts again, changed clock face because I got notification that one was being discontinued. Notification came DAYS after my Fitbit alerted me the clock face was incompatible. Battery STILL will not hold charge even after charging overnight 😠. 88 percent and have only worn for 2 hrs

06-09-2019 08:19
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06-09-2019 08:19
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Why am I not getting a reply from Tech Support?

06-11-2019 11:06
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06-11-2019 11:06
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Hello @arpretty2000. Welcome to the Forums @Ashline and @Sarajoe.
I apologize for the delay in my response. Thank you all for taking the time to share your experiences.
In this case I'd like to ask you all to share some information to better understand what is going on:
- What phone are you using?
- What Android version is your phone running?
- What App version do you have installed?
- Are you getting some sort of error message when you try to sync? If so, what does it say?
If you have already shared any of those then there is absolutely no need to mention it again.
I look forward to your reply.

07-18-2019 03:53
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07-18-2019 03:53
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My versa suddenly is no syncing with my Samsung Note9 and is losing time. I am unable to find a solution here even tho it says there is a solution.
07-18-2019 05:53
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07-18-2019 05:53
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I had this same issue and went round and round with Tech Support w/o success. Mine was still under warranty so they are sending me a replacement.

07-18-2019 05:55
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07-18-2019 05:55
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This has all popped up in the last week and appears to be on the way to becoming a widespread problem. I think it is time to re-evaluate whatever Firmware adjustments were just made.
07-18-2019 15:52
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07-18-2019 15:52
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I too am experiencing this issue. Also my phone syncs with the fitbit while on the charger but looses time throughout the day. Also does not count active time, sleep accurately. The fit bit app shows i need a firmware update, but even in wifi and with bluetooth engaged, the update fails and states I'm not connected. I have a samsung android. What's the issue, getting ready to through the **ahem** out? Is there a fix?

08-14-2019 15:11
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08-14-2019 15:11
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This is not a solution.
I have had same problem since firmware update, tried everything. Versa 4 months old. Won’t stay connected to iPad or iphoneX . Loses time, data. Spent whole day renewing, updating, reconnecting, all to no avail.
NOT HAPPY
08-14-2019 16:40
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08-14-2019 16:40
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sent me a new one
08-14-2019 18:42 - last edited on 11-17-2019 18:04 by LiliyaFitbit
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08-14-2019 18:42 - last edited on 11-17-2019 18:04 by LiliyaFitbit
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They are replacing mine too.
“Simon Peter answered him, “Lord, to whom can we go? You have the words of eternal life. We have come to believe and know that you are the Holy One of God.””
John 6:68-69 NRSV
Moderator edit: personal info removed

08-14-2019 18:49 - last edited on 11-17-2019 18:05 by LiliyaFitbit
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08-14-2019 18:49 - last edited on 11-17-2019 18:05 by LiliyaFitbit
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I actually talked to Fitbit support. We couldn’t reset so they are replacing the device.
“Simon Peter answered him, “Lord, to whom can we go? You have the words of eternal life. We have come to believe and know that you are the Holy One of God.””
John 6:68-69 NRSV
Moderator edit: personal info removed

08-15-2019 00:34
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08-15-2019 00:34
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Sent from my iPad

09-11-2019 18:27
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09-11-2019 18:27
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I am having the exact same problem. This is my second Versa in 10 months that is not functioning properly. Hope someone can figure out what is going on.

