10-05-2023
10:43
- last edited on
10-07-2023
19:44
by
RodrigoMFitbit
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10-05-2023
10:43
- last edited on
10-07-2023
19:44
by
RodrigoMFitbit
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This morning when I clicked on the fitbit app on my phone all I got was a black page. Had to restart the phone to get it to come up. Didn't try Uninstaller and then reinstalling but it worked when I restarted the phone. Don't like this update
Moderator edit: Subject for clarity.
10-07-2023 19:47
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10-07-2023 19:47
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@MarionJean Thanks for your post and feedback about the new Fitbit app. I am glad to read that after the reinstallation it was working fine. Appreciate your initiative to solve it on your own. Has it crashed again since then? Thanks in advance.

10-08-2023 03:39
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10-08-2023 03:39
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10-08-2023 11:16
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10-08-2023 11:16
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The customer did not reinstall, just restarted her phone. Accuracy matters.
10-08-2023 20:27
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10-08-2023 20:27
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- I would have held my finger on the Fitbit Icon
- Tap the I for info
- Then stop the app.
- The app should then restart fine

10-09-2023 10:11
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10-09-2023 10:11
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Hasn't crashed since and doesn't seem to drain the battery as fast.

