10-05-2023
10:43
- last edited on
10-07-2023
19:44
by
RodrigoMFitbit
10-05-2023
10:43
- last edited on
10-07-2023
19:44
by
RodrigoMFitbit
This morning when I clicked on the fitbit app on my phone all I got was a black page. Had to restart the phone to get it to come up. Didn't try Uninstaller and then reinstalling but it worked when I restarted the phone. Don't like this update
Moderator edit: Subject for clarity.
10-07-2023 19:47
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-07-2023 19:47
@MarionJean Thanks for your post and feedback about the new Fitbit app. I am glad to read that after the reinstallation it was working fine. Appreciate your initiative to solve it on your own. Has it crashed again since then? Thanks in advance.
Best Answer10-08-2023 03:39
10-08-2023 03:39
10-08-2023 11:16
10-08-2023 11:16
The customer did not reinstall, just restarted her phone. Accuracy matters.
10-08-2023 20:27
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-08-2023 20:27
Best Answer10-09-2023 10:11
10-09-2023 10:11
Hasn't crashed since and doesn't seem to drain the battery as fast.
Best Answer