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Fitbit app not working properly

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‎01-17-2018 08:04 - last edited on ‎07-07-2020 12:28 by Fitbit Moderator

‎01-17-2018 08:04 - last edited on ‎07-07-2020 12:28 by Fitbit Moderator

Hello, my FitBit app worked really good until two days ago, then yesterday it had trouble syncing, and today it has logged me out and I can't log back in. Every time I try the error message says that I have the wrong user name or password. When I tried to create a new account it said there was a network error.  However, I am logged in on my computer and it works here, but not on the mobile app.

 

I have already uninstalled the app and reinstalled it, same issue.  What do i need to do?

 

Thanks

 

Moderator Edit: Clarified subject

Best Answer
61 REPLIES 61

‎02-10-2023 06:14

In response to valenter7

‎02-10-2023 06:14

@valenter7- did your other post on this matter resolve it?

Author | ch, passion for improvement.

Best Answer

‎02-10-2023 07:11

In response to Guy_

‎02-10-2023 07:11

I don’t see a new answer. The edit screen doesn’t give me the choice to add all of the elements that I don’t have. I am DM ing with fitbit and they are trying to problem solve.


Sent from my iPhone
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