Fitbit app on Android is only showing resting heart rate

[doreenhooper]

Hi

I think there has been an update on my Mums Android app and its no longer displaying the current heart rate (only the resting). After syncing it looks like its going to with two dashes above the resting heart rate, but after a few mins it just shows the resting heart rate big. 

Also, exercises is set to 7 day goal, but its only displaying the last 3 days.

I've tried;

Restarting the phone

Restarting the Blaze

Logging out of the account in the app and back in

Is there anything else I could try?

[Odyssey13 · Accepted solution]

Hi @doreenhooper

You may have missed this message at the top of the forums.

"We are working to resolve an issue which may cause the Fitbit app for Android to display 0 for steps/calories and/or live heart rate on the main tile. In the meantime, clicking into the tile will display your stats.Visit this discussion for updates. "

[doreenhooper]

Thanks. Sorry I missed the message. I'll wait for the update as clicking on the heart rate tile only displays resting heart rate too.