Fitbit app on Android won't sync

[Lasers]

My app quit syncing yesterday afternoon and I can't figure out why??? Checked location, deleted app and reloaded it... Still not working.

[Scott_]

Tried turning off Wifi before, but I tried again just a few minutes ago. No dice. I'm ready for a 2.38 update to drop. 

[Peter64]

I've been syncing with my Windows 10 app & dongle for 2 days now because of the android sync problems with version 2.37 - it's been going fine on Windows. However, this morning, I turn on my phone and the fitbit app syncs with the tracker!!! I didn't perform any setup on the phone - the last configuration and pin code setup was for Windows 10. Now I have my phone and the Win10 app both syncing with the tracker. Totally baffled by what is going on - I thought the setup pin code restricted the tracker to whichever app/environment entered it?! Does this mean I can walk down the street and highjack anyone's fitbit?

Syncing without a setup procedure sounds very insecure. WTF (for the purposes of this forum, that means "What THE - Fitbit!")

[Jvickers62]

Good to know i'm not the only one. Thanks you all for your helpful tips. Have tried them all and none seem to be effective at this time.

[Josieriv]

I've spent a better part of my day on the phone with customer service. Nothing they are recommending is working. I am very frustrated given this fitbit is only 2 weeks old!


Joanne

[Dgrjjrmom]

I am now having the same problem. My fitbit Charge 2 has stopped syncing to my phone. I got this on October 25 and it was working up until about a week ago. I managed to get it to sync bit on Wednwsday it stopped syncing again. I tried the troubleshooting tips for synci g and they didn't work. I've restarted my phone as well, uninstalled and reinstalled the app and nothing works. Hopefully someone can get this straightened out. I love this thing and would love to continue to track my progress with my workouts.

[Josieriv]

I called customer service and spent several hours trying to resolve the issue and was unsuccessful. They are overnighting me a new fitbit.


Joanne

[Bonnster]

My fitbit alta has never synced with my samsung s7. I do have an iPhone for work use which I can sync to, but I'd much prefer to sync it to my personal phone.

[YogaGma]

I have done all of these options and it still does not work

[Jvickers62]

I too have tried all the above to get my Charge HR to sync with all failing. All of sudden, without doing anything different, it began working. For figure. Good luck to you and your Fitbit.

[Melanieb1087]

Same issue here. I take all the steps, it synch fine for a few days, and then back at not synching!!

[Lfilbeck]

My Fitbit stopped syncing on Nov 1 was last day. Is this because of the update?

[MarlenS]

Hey everyone! Nice to see you in the Community. 

Thanks for letting us know about this problem. My recommendation is follow the steps provided by my friend @HelenaFitbit on her post to fix the syncing issues. I also suggest checking if there is an update available for the Fitbit App since we released the new Android version (2.38) a few days ago.

I hope this helps and let me know if you have more questions. 

[Peter64]

Thanks @MarlenS for you update. I'll admit, the instructions your friend created are extensive, unfortunately, even with 2.38, the sync is still intermittent at best. I will change back to my phone at every version install but for now, the Win10 App and dongle are working great (which means this is not a tracker problem - nor is it a phone problem since other bluetooth connections work fine).

Whatever you changed in the Android v2.37 needs to be investigated. It could have had a direct or indirect effect on the sync connection and operation.

[Scott_]

tl,dr: I think this is a problem with corrupted Bluetooth settings. Delete the Charge 2 from Bluetooth, log back in and the problem fixes.

I reinstalled after the 2.38 update and it was all fine, but then it stopped syncing after 2.38.1. Went through the list of steps again — deleting my Charge 2 from the app, logging out, deleting the app, toggling Bluetooth on and off, restarting the phone and the Fitbit and reinstalling everything and logging back in. No change.

And then I noticed that through all this, the Charge 2 still appeared in Bluetooth settings as a remembered device. I went ahead and deleted that and then logged my Fitbit back in and lo and behold, syncing started again.

I stopped syncing again Monday night, went and deleted the Charge 2 from Bluetooth settings and everything was good again.

So, in my experience, this is a matter of Bluetooth settings for the Charge 2 getting corrupted. Delete them, and you should be good to go!

[therunningman10]

I have a Motorola 4G plus and on the 22nd of december my tracker was working fine with my phone. Now today (23rd) my tracker didn't sync with my phone and so i unpaired it. Then upon repairing my phone with the tracker, the app continues to say i have bluetooth problems. I've followed all the steps on the troubleshooting page. I hope you can fix this problem. I've looked on the compatiable moblie devices and my phone isn't on there. This maybe because its a new phone (released in late 2016)

Thank you