help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app showing "No internet connection message"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-18-2021 08:01 - last edited on ‎05-20-2021 15:48 by Fitbit Moderator

‎05-18-2021 08:01 - last edited on ‎05-20-2021 15:48 by Fitbit Moderator

I'm getting a no internet connection message AGAIN when I know I have connection. Please fix this problem FITBIT. I Know it's not my internet connection problem. It's happened many time since January.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎05-20-2021 15:47

‎05-20-2021 15:47

@Ladydorad Hi there. Thank you for the details mentioned. 

 

Please try the following troubleshooting: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

 

If you're still experiencing this, attach a screenshot to your next reply and let me know the phone model and OS installed. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes