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Fitbit app showing "No internet connection message"

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‎05-18-2021 08:01 - last edited on ‎05-20-2021 15:48 by Fitbit Moderator

‎05-18-2021 08:01 - last edited on ‎05-20-2021 15:48 by Fitbit Moderator

I'm getting a no internet connection message AGAIN when I know I have connection. Please fix this problem FITBIT. I Know it's not my internet connection problem. It's happened many time since January.

 

Moderator Edit: Clarified subject

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‎05-20-2021 15:47

‎05-20-2021 15:47

@Ladydorad Hi there. Thank you for the details mentioned. 

 

Please try the following troubleshooting: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

 

If you're still experiencing this, attach a screenshot to your next reply and let me know the phone model and OS installed. 

 

Hope this helps. 

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