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Fitbit isn't syncing

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‎08-01-2019 04:22 - last edited on ‎08-04-2019 09:21 by Moderator Alum

‎08-01-2019 04:22 - last edited on ‎08-04-2019 09:21 by Moderator Alum

I have the s9+ and Inspire HR. It has not synced since Tuesday AM and hasn't tracked my sleep since Sunday. My Fitbit is charged, I am connected to WiFi, Bluetooth has been turned on and off several times and my Fitbit  is the only paired device, both phone  and Fitbit are updated. I don't know what else to do. I really want my sleep tracking back!

 

 

Moderator edit: subject for clarity

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‎08-14-2019 10:22

In response to Crazy-Fritter

‎08-14-2019 10:22

Thank you for sharing this information @Crazy-Fritter. 

 

I've confirmed the model Galaxy S9+ is actually listed here as compatible, so this would be different to some of the other reports in this thread. Thank you for confirming that you already tried all the suggested troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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