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Fitbit not syncing with new Huawei phone

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‎01-22-2019 03:37 - last edited on ‎01-23-2019 09:01 by Fitbit Moderator

‎01-22-2019 03:37 - last edited on ‎01-23-2019 09:01 by Fitbit Moderator

Can't get the phone to sink with new phone ,also I had to change email as new phone won't have my old one ,

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎01-23-2019 09:02

‎01-23-2019 09:02

@Kazzs It's great to see that you've visited the Fitbit Community! Sorry to hear that your Fitbit device isn't syncing with your new phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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