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Fitbit showing incorrect heart rate

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‎12-26-2018 07:51 - last edited on ‎12-27-2018 09:04 by Fitbit Moderator

‎12-26-2018 07:51 - last edited on ‎12-27-2018 09:04 by Fitbit Moderator

How am i supposed to trust anything on this thing when it said my heart rate was 99.  Actual heart rate was 149

 

 

Moderator edit: updated subject for clarity

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‎12-27-2018 09:06 - edited ‎12-27-2018 09:07

‎12-27-2018 09:06 - edited ‎12-27-2018 09:07

@Ljb0328 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Fitbit device is showing an incorrect heart rate reading. Which device do you have? Try cleaning the back of the device with cotton and rubbing alcohol. After this restart it. Also make sure that you follow these instructions to improve the heart rate reading. Finally check that there isn't too much sweat in the are and if there is you could use a sport wristband to clean this from the device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-03-2019 05:54

In response to AlvaroFitbit

‎01-03-2019 05:54

I did these things and it still doesn't work

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