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Flex not syncing

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‎10-25-2019 05:26 - last edited on ‎10-27-2019 20:17 by Fitbit Moderator

‎10-25-2019 05:26 - last edited on ‎10-27-2019 20:17 by Fitbit Moderator

So my phone was having syncing issues with my flex. It fixed after a few weeks. Now its doing it once again. Ive got to restart my phone.. Mess with bluetooth and manually sync multiple times before it works

 

Moderator edit: Subject for clarity 

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‎10-27-2019 20:17

‎10-27-2019 20:17

Hi @Orlando_girl, it's nice to see you again participating here in the Community Forums. Sorry for the delay in responding your post.

 

Thanks for troubleshooting this prior to posting. To move forward, can you please let me know which Android device are you using? if you haven't already done so, I recommend you to check how the syncing procedure workshere and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Keep me posted and let me know if you have any additional questions.

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