Food log "tile" blank

[DeinGesicht]

Issue with food logging tile not working. Showing complete blank since around 11am UK. I've done every fix I possibly can and updated the app too, logged out, restarted phone ad nauseam. Not working. Can't see remaining cal figures. What's happening? 

 

[pjpjr]

The issue with the Food Metric not displaying on the Today screen has been acknowledged and is being worked on.  Some details are available here:

https://community.fitbit.com/t5/Android-App/Nutrition-Food-Data-Metric-Gray-ed-Out-on-Today/m-p/5772... 

[1089952]

I have exact same issue as you for the past few days now. Does anyone know if they are aware of the issue. 

[pjpjr]

They are aware of this issue and are working on it per EstuardoFitbit's post in this Topic:

https://community.fitbit.com/t5/Android-App/Nutrition-Food-Data-Metric-Gray-ed-Out-on-Today/m-p/5772...

[Mandykwh]

I'm having the same problem. I've done everything including uninstall and reinstalled. What is going on and can it be fixed

[GymBound851]

Hello,

I am having the same issue with my Sense 2 since yesterday. I have followed the instructions e.g. uninstalled the app and reinstalled it, paired to Bluetooth, restarted my Fitbit. I'm at my wits end. Would someone please let us know what is going on. Is it a bug? is there a fix?

[EstuardoFitbit]

Hey everyone, it's great to see you all around! Let's give a warm welcome to our new members.

I really appreciate the time you've invested in reporting this issue. All the information you've shared is incredibly helpful and useful to us.

I want to let you know that this issue has been escalated to a higher department for investigation, and our team is working hard to get it resolved as soon as possible.

[sec0412]

Thank you! Hoping for a quick resolution. 

[DeinGesicht]

Thank you. I hope it's sorted sooner rather than later. Appreciate the update 

[EstuardoFitbit]

Please stay tuned for any news and updates on this issue.

I'll be around if you have any additional details or other relevant information.

Thanks a lot for all your help!

[Mandykwh]

Thank you for addressing this issue. I hope it's fixed soon

[GymBound851]

Good morning, so the the food tile is back. But its not pulling in the
calories burned vs. Consumed.

So it's stuck on over budget and not taking into account the calories
burned so far for the day.

BTW I have a sense 2 fitbit.

I hope this helps and can be resolved soon.

[sec0412]

Just wanted to say thank you to all those who helped restore the Food Tile to my Charge 5. Today my breakfast transferred to the Food Tile and so did the previous missing data on past days! Thank you!

[1089952]

Hi so my tile is back but niw i got a total again on the amount I should
eat.

 

Thank you,
Marianne Bonanno Meyer

[Mandykwh]

Yes thank you all for fixing my food tile as well.

[1089952]

Thank you for fixing. Looks like its working this morning.  

[GymBound851]

 Good morning,

This is the issue I'm having since yesterday. When the food tile came back.  The Cal out is not populating. I hope this helps and we can get a fix. Thanks for your time. 

[AndreaFitbit · Accepted solution]

Hi everyone!

Excellent news. I was informed by our team that this bug has been fixed. A Fitbit App Update is not required.

Have a great weekend! 

[DW1822]

Mine definitely does not work still, it was fine this morning and then just started saying I haven't burned any calories when my dashboard saying almost 2000 I have only ate 740 calories for the day. This is super aggravating this happens EVERY.SINGLE.DAY. I have force stopped, logged out, uninstalled app, restarted phone. Nothing works

[DeinGesicht]

I'm still missing water entries from 1st Aug to 5th Aug which happened at same time as the food tile issue. The data hasn't come back. Have mentioned it a few times here and another thread, but no resolution to that specific issue. When will that be fixed? Thanks