Galaxy S8 not syncing correctly

[MSDN]

My Samsung app logs steps - usually count is within a few steps of FitBit app. Yesterday was fine. Today I have been doing loads of extra steps... and there are about 7,000 steps missing on FitBit (which is what feeds my progress on fitness challenges). Very frustrating. Any ideas?

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @MSDN.

Thanks for sharing those details on the matter.

In this case it is possible that it's the syncing that is not happening correctly. My suggestion would be that you try to manually sync your Fitbit to your app. You can do this by pulling down on the app. That will force sync your Fitbit and should get all data to display correctly.

Let me know if you have any further questions.

[MSDN]

It's not the app that's not working, so the manual sync isn't helpful.
FitBit missed thousands of steps. I track my steps on a daily basis, so I
have a very good idea of how many steps are connected to various
activities. Samsung device app was tracking my steps correctly, and FitBit
was completely off by around 7,000 steps.

--
Donna Nodson
donna.nodson@gmail.com

[LanuzaFitbit]

Hello @MSDN.

Thanks for letting me know about that it seems to be the app itself.

In addition to that, I'd like to ask if this has happens again ever since then or was it only that once? In addition to that I'd like to ask what Fitbit device is it that you are using. 

Look forward to your reply.

[MSDN]

It does not happen all the time. Usually the Fitbit app is a few steps
ahead of the Samsung app.

It happened once the day before my original post (19th March?) and it seems
to have happened again today, but only about 500 steps less today.

Once it gets out of sync, it will then resume tracking steps but it never
recovers the lost steps. It's almost as if the Fitbit platform had downtime
or outage.

I am using the Fitbit app on my Samsung Galaxy S8.

[LanuzaFitbit]

Hello @MSDN.

Thanks for reaching back with all of those details.

In this case I'd recommend that when it happens you try to manually log a walking activity to get some steps registered on your account. That way you will not be missing those steps from your personal records. Do keep in mind that manually logged steps do not count towards challenges or friend leaderboards.

Feel free to let me know if you have any further questions.

[MSDN]

I don't need the steps for my personal records. The only reason I use the
Fitbit app is to track / update activity for Hubbub. If the issues
continue, I will not be able to continue using Fitbit app.

My partner has already discovered he can't use the Fitbit app with Google
Pixel 3.

Hopefully Fitbit is working on upgrades.

[LanuzaFitbit]

Hello @MSDN.

Thanks for sharing that you need the tracking for that app.

In this case I'd like to ask, do you ever get a message that the app was closed on its own? Or do you have any sort of battery improvement software that could be closing the Fitbit app while it is working in the background.

Let me know if you have any further questions.

[MSDN]

Really frustrating as this has happened again. I have done over 7,000 steps today and Fitbit app on my Android has captured less than 200. I have screen captures to demonstrate.

This is really a lackluster experience with the Fitbit app. This has now happened multiple times.

[LanuzaFitbit]

Hello @MSDN.

I apologize for the delay in my response. Thanks for sharing those details on the matter.

If possible please do share the screenshots of the steps not being tracked correctly. I'd like to take a closer look at what is going on.

I look forward to your reply.

[MSDN]

Screen captures attached. At this point I have stopped using your app until
the issues are resolved.

[LanuzaFitbit]

Hello @MSDN.

Thanks for your quick reply.

It seems like the pictures didn't come through. Could you try posting them again? Be sure to click on the 'Photos' button on top of the text field when you are typing your reply on the Fitbit forums. Check the picture below for reference.

Let me know if there are any further questions.

[MSDN]

Feel free to provide an email address. The photos clarify the issue. But
the bottom line is... Fitbit has (significant) tracking gaps. As they are
inconsistent, it's likely due to updates to the app where something is
offline.

[LanuzaFitbit]

Hello @MSDN.

Thanks for your reply.

Perhaps you could send them via a PM? You can click on my profile and send me a PM through there with the screenshots. 

I look forward to your reply.

[MSDN]

No. I don't connect with unknown people on private message.

[AlvaroFitbit]

@MSDN thank you for the update and sorry for the late reply.

If you don't wish to send a pm then please retry adding the screenshots in this thread. You can try using Google Chrome or Mozilla Firefox from your computer.

I look forward to your reply.

[MSDN]

I've moved on to a different app. Hopefully you can solve this for future
users.