Getting "Device not Found" Error Message

[Gleannah]

Just yesterday my phone stopped syncing with the Fitbit.  I tried logging out if my account and logging back in.  I can see the steps taken on my device (Alta) but not on my phone.  It is a new replacement phone.  I downloaded the Fitbit app and everything worked for a day.  Now I get the message 'no device found'.    ??????

Moderator edit: Clarified subject

[PaceyDog]

I've been having the same issue now for a good month, and also seriously considering a Garmin.

Is anyone also loosing time, my time is now 5 minutes slow after managing a half sync to update the time after only 1 hour.

My concern, if we cant connect the fitbit to our devices, how do they intend running out a fix....

[Allenkaufhold]

Ikept getting the standard support comminications, but never had my problem resolved.  When my charge 2 was new it worked great.  Then they invited me to take an update which they statedvcouldnt be rolled back.  They never said i would want to roll back.  At that time the problems started andvreally never stopped.  I waited over 6 months and said screw it.  I bought a FIT from  Samsung.   Any problem i had with the FIT was taken care of quickly.  

[Rossi13]

So wearying! Happens all the time for me from my iPhone but not my iPad. 

[llcjmiway]

I recently downloaded the new Clock face app on my versa two. That was about a week ago and today when trying to sync, my phone gives me the message that it can’t find any device. A versa is charged and right next to the phone so I’m not sure what’s going on or what to do. If you can help me I would really appreciate it

[Batty1]

Try restarting your watch

Sent from my iPhone

[Allenkaufhold]

If you read through the thread, I've done everything that was possible including Totally re-starting the watch.  And as I said I got absolutely no satisfaction from FitBit.  They had a great product.  Great app that worked wonderfully.  Then they added more features that they could charge extra for and updated the App and that, sir, is when all the problems started.  It was with the change to the app where they said you could not roll it back.  And since it could not be rolled back it was up to them to make sure that it worked properly.  Updates were made to the app but were not automatic, so unless you checked with thier support or the app store everyday, there was no way of knowing.  I would update when i saw one and sometime it would start working again, sometimes not.  Each time I started the watch as a new watch.  Reset all to factory.  (by the way you forgot to tell me the other obvious thing.  Try restarting your phone.  

[Batty1]

Might have to try a different watch face.

Sent from my iPhone

[jeannieculp]

I am having problems with fitbit saying no device found.

How do I get the device back on. I had sleep showing but not now.

[Batty1]

I had this problem when I tried to sync with my Android Tablet...I started using my iPhone 11 pro and haven’t had another issue.

Sent from my iPhone

[Rossi13]

A continual and aggravating problem

[GenericResponse]

Same problem for a few weeks now and no one can help.

Google pixel 2 XL and Charge 2 has stopped syncing so tried all the steps and now i get the device not found error.

Can anyone at FitBit give any update or if the issue is at least known??

[Allenkaufhold]

would be nice if fitbit even read these, but I doubt if they do. I never got an answer when my charge 2 stopped working properly after the update a year and a half ago.  I moved on to the Samsung fit after hoping for several months that they would get the problem with the charge fixed.  Turned out that they would rather set up Pay Features instead of taking care of the already paid customers.