Google Pixel 3 - not receiving texts

[Ljdrake]

Ever since the Versa update a few weeks ago, I no longer receive text notifications on my Versa. I tried re-pairing it and checked all notifications on the Fitbit app and on my phone - to no avail. I receive phone calls and calendar updates but not texts.

Help.

[AlvaroFitbit]

@Ljdrake Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your missing text notification on your Versa and thank you for troubleshooting this issue. Let's try refreshing the link between your phone and your watch by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Ljdrake]

Yes. I did all of those things. I had to do an entire factory reset so
remove the Fitbit update. Without the update, it's working again.

[AlvaroFitbit]

@Ljdrake thank you for the update.

Happy to hear that you were able to correct the issue and thank you for sharing what you did to fix it as it may help other members in the same situation.

Let me know how it goes.