Have to re-login frequently after message "Unable to send message"

[CozyWazHere]

The android Fitbit app keeps forgetting me and I have to log back in.  After entering my credentials, I get a pop-up saying "Unable to send message.  Please try again later".  I immediately attempt to login again and it works.  This happens frequently.  

 

Moderator edit: Subject for clarity.

[Isislight]

Just updated the app, and had the same error when logging in, the same behavior of allowing me in the second attempt.

Jo-Anne

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[Mike6624]

yes i am version 4.22.2 but it did not solve the problem 

Have you tried this DeepikaF has posted this in the forum I did it 10 days ago and I’ve not had the problem since 

Hello all,                                                             

I contacted Fitbit support via Twitter. They asked me all my details and opened a support ticket. They suggested the following steps to try:

• Log out from the Fitbit app.
• Force quit the Fitbit app.
• Restart your phone.
• Log back into your Fitbit account or app.
• Uninstall and re install the Fitbit app on your phone

After following those instructions, I no longer have the issue. The login in the app perists. That was a huge win. 

[NYCLioness]

Hello Andrea, Yes I have the 4.22.2 version. And as a matter of fact the past few days I did not have to sign in and thought it was fixed and then I literally had to do it just now when I went to check which version I had.

[Cullen2010]

Yes I am using 4.22 version and I am still having the same issue

[FirbitJJ]

I have that latest version, and am still having the problem. Are there any resources provided to fix this issue?

[Petoonia]

I still have the same problem. It is true though that I have not moved to
Google. Not sure if the problem will go away if I do that. For the ones
experiencing the same issue, have you all not moved your account to Google?

[DubZiv]

As I wrote previously, I moved to Google and I have not had to log in since. 

[FirbitJJ]

Someone had said it didn't fix the issue for them at least.

[Isislight]

New problems, it was working well for à bit, but about à week ago it reverted to kicking me out regularly... AND does not read my heart rate on exercise anymore.

Yay.


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[67Healey]

@AndreaFitbit version 4.22. Absolutely NO change.

Which makes me wonder - why would be asked to verify a new version of the app if it had been properly tested & the fix resolved it internally at Fitbit? To me this just feels like either no one has any idea the reasons for this error (even though that should be very evident in the preceding code before the error), Fitbit can't afford a new Samsung S24 to do their own testing on, or simply, no one is actually working on it - even though it has now been a month since we submitted our logs for review. 

Not to mention this issue has now been open for EIGHT MONTHS. I have probably 100 apps on my phone & this is the ONLY one that has this issue. EVERYDAY for EIGHT MONTHS.

Us Canadians are know for being polite & patient, but this is completely inexcusable.

Come on - just give us some kind of indication if ANYONE is actively working on this.

[urzz1871]

I wouldn't be at all surprised if Fitbit are deliberately not fixing this (or maybe even created it deliberately!) in order to force their customers to login via Google identities...

Whether it's deliberate or not, the way they're failing to resolve this is particularly shabby.

[Ceecee123]

I totally agree! Mine's been working the last few days, but I was so annoyed already, since this issue took so long to be resolved, that I asked for a Samsung watch for my birthday, it comes on Tuesday lol 

[jgtwrites]

I have the same suspicion that Google did this to force the move. Next wearable will probably be a different brand. Fed up with this issue going on for months, signing in over and over and over again.

[Coley1730]

I have done all of this but I would have to log back in after it closes every single time. It is very frustrating. 

[AndreaFitbit]

Hi everyone. Thank you for your patience with this situation! 

Could you please uninstall the Fitbit app and install it again?

Let me know if this resolves this issue for you. 

[FirbitJJ]

Hi, just to double check, I won't lose any of my data etc in the app by doing this?

[D777777]

I didn't lose any data, there are more steps than just deleting the
messages, I'll see if I can find it

[FirbitJJ]

Hi Andrea Fitbit, by uninstalling and reinstalling the app, we won't lose any data that we've saved and accumulated, right?

[FirbitJJ]

D7777777 deleting what messages?

[AndreaFitbit]

Hi @FirbitJJ, please make sure to synchronize your Fitbit before uninstalling the app and you won't lose any data.

@D777777, which messages are you referring?