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I cant read my texts on my versa2...

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‎11-17-2019 15:16

‎11-17-2019 15:16

I followed all the instructions for the settings and I still cant read text messages. And a pink box keeps popping up saying I have to restart my phone that the notifications arent working..any suggestions?

 

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‎11-18-2019 09:03 - last edited on ‎05-16-2025 10:58 by Fitbit Moderator

‎11-18-2019 09:03 - last edited on ‎05-16-2025 10:58 by Fitbit Moderator

@MarnieHay Welcome! It's good that the community is growing! 

Let me help you with your text notifications on your Versa 2. Try clearing the connection between your phone and your Versa 2 by doing the following: 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-18-2019 10:12

In response to AlvaroFitbit

‎11-18-2019 10:12

Nothing worked 😞



Me and my friend were comparing the settings and we have everythinf the
same and hers is working and mine is not
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‎11-18-2019 10:13

In response to AlvaroFitbit

‎11-18-2019 10:13

It didnt work..and me.and my friend were comparing our settings and hers is the same.as mine and hers is working but not mine..

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