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Issues with nutrition and weight graphs after update

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With the latest app update, most of the charts have become unusable. On the weight chart, I can no longer distinguish between the weight and the trend (because they are the same color). Also, I can no longer tap on the screen and get the date for that data point. Also, the x axis on the charts is now fixed to the range of the chart, not the range of the data. Also I can no longer swipe to move from one chart to the next. Also, many chart have been removed. 

 

Who thought that this update was a good idea? Did they do any user testing on this update? 

 

Please rollback this update so I can get the old charting behavior back.

 

Moderator Edit: Clarified subject

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I've just installed the update and the graphs are still broken. This is ridiculous. 

 

  • Y-axis doesn't make sense, appears to be a moving range depending on the data rather than fixing on logical markers like 5kg increments.
  • X-axis is infuriating because by doing fixed than rolling tine periods you lose any sense of trend. Its the first of the month do I care about 1 day of data or the previous 30 days?
  • Colours are much harder to read
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The update that supposedly fixes the charts does no such thing. They're still stupid. The company is suffering from sunk cost fallacy: the belief that because money has been spent, the bad update has to be left in place, or the money is lost. Yet, more money is lost as a result of not getting rid of it: it's just harder to prove. Reporting to the board or shareholders, management will blame the economy, competitors and other things outside of their control, when the reality is refusal to admit mistakes is what led to the decline in revenues. In the mean-time, the issue has real-world effects on the health of people who chose to rely on the product. It's a terribly sad situation, all over something so simple. 😞

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I'm just here to confirm my decision to move on was right 😄
Looks like it's going the way I suspected and feared: endless updates which fail to solve all issues. In the worst case the one issue which bothered me the most will be lost, because no one even remembers it by the time they get the basics right. 
Reminder:my biggest issue was the missing average weekly calorie deficit.

 

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Ha ha, yes! Same boat, my Garmin arrived yesterday but the email updates are still rolling in. Wearing both trackers on the same wrist for a couple days just to see how the metrics compare/if there are any major discrepancies I should mentally account for as I adjust, but so far I love it. 

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@Justahannah Please keep us posted on how the Garmin compares. My Sense will be my only Fitbit, with the Sense being not at fault. It's all on the app. 

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Any update on when the weekly averages for calorie intake will be back?
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@Ftumch My best recommendation would be to basically do what I did, get what you think you'd like, wear them on the same wrist for a few days while using the new app, keep the one that makes sense for your situation and if that's the new one, compare the crossover data so you can adjust expectations if needed... even within brands different devices have different hardware and software that'll make for their own idiosyncrasies, and I made a big shift going from an Inspire 2 (pretty basic tracker) to a Forerunner 255s (mid-tier running/activity watch w/performance tracking).

 

I'm really glad I compared this way though because one of my big takeaways was that my Fitbit gave me a lot more credit for a variety of things, which adds up to more caloric credit as well. I've been losing steadily on a 500 kcal deficit based on the Fitbit figures (basically RMR - 500 + step/activity calories) and if I had jumped straight to a similar adjusted deficit on the Garmin, it would be closer to a 1000 calorie deficit, relatively speaking. For these specific devices on me, Fitbit's 500 deficit figure was in +/- 100 cals range of what Garmin gave me as my total burned figure. A couple of days I did very handsy stuff like lots of kitchen chores and taking my kid school clothes shopping, and the fitbit racked up 1k-3k more steps than the Garmin (though they were close the one day that I mostly walked and took a short jog without doing anything weird, but then I still got about 15 more active minutes so the calorie burn stayed higher even when the steps were closer), and it also consistently gave me more active zone minutes every day than the Garmin even when I manually adjusted the Garmin's zone HR numbers to match the Fitbit's. Garmin doesn't do the adaptive calorie thing automatically, it just pulls your goals from myfitnesspal, so figuring out where to set that base intake goal was kind of important to me.

 

I think Fitbit does sleep tracking better overall, will add naps to the total and seems to be a little more accurate on start times, the Garmin would sometimes include time I know I was dozing off but still playing on my phone as sleep and only does one sleep window...any naps I took with my kid counted towards reducing the stress metric and increased the body battery score but didn't count towards my sleep score/hours. Not a deal breaker though, the data still overall made sense, the non-nap hours and sleep stage data were close enough, kind of a "similar but different" situation on a metric that really isn't actionable anyway (my sleep's going to be what it is, I can try and do better but nightly data isnt going to contain any one thing to make or break my sleep hygiene habits).

 

Other than those two things, no comparison and I love my new watch. There was some annoyance learning the Garmin app, especially when I tried to lean into the overlapping bits with expectations of how things had worked on the other platform (like the adaptive calories vs me having to do a little math to figure out how to make my goal work for me), but once I figured out how to navigate better and where to find my metrics/graphs, the difference in usability and how much data is available really surprised me in a good way!

 

The app didn't feel very intuitive at first, but there's no paywall for anything and once I set up the things I wanted on my dashboard in the right order, it's easy enough to use and has grown on me a lot. It's in dark mode, everything's set up to be easy to read and adjust, navigation took me a couple days to nail down but once it made sense, it made sense in a way that it's all easy now, I read you can also download your data through the web portal on PC to export to excel for your own analysis (though I haven't tried yet), no problem switching to landscape for deep data dives and can use two fingers to compare two different data points on the same graph.... I'm still getting used to it, and sometimes it's data overload, but overall, no regrets and I'm actually kinda glad Fitbit messed it up this bad with how much I'm liking the Garmin.

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This is still unusable, isn't it? Even after the update to 'fix' it. These charts were a big reason for my using Fitbit premium and now they're all but gone.

 

I don't think the people that designed these new charts actually use Fitbit on the daily. If they did, they'd understand how stupid this redesign is.

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Hi everyone.

Thanks for the detailed information and your efforts while working on this. As mentioned before, our team is aware of the issues reported in this thread and they're working to get them resolved. I understand where you're coming from and appreciate your feedback. We'll update this thread as soon as we receive more details from them.

In regards to the Weight tile, let me share the Fitbit app 3.65 version for Android includes improvements for the Weight Trends graph. If you haven't done so, please update the Fitbit app on your mobile devices to receive these improvements.

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Just terrible graph change. Who on earth made this change, are they trying to make me drop fitbit for another company.

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Maybe @LizzyFitbit can provide an update as to WHEN these graphs are going back to how they were??!

Whatever "update" was done recently did not fix the graphs. They're the same. 

The users simply want the OLD GRAPHS BACK, please. That's it. 

 

This morning I had to get my partner to photograph my screen showing my HR, because I needed to show the actual HR. Now it's only displayed when holding finger on screen trying so hard to not fractionally wobble, it's impossible to screenshot...

 

Please - just bring back the old graphs.....

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They're not going to revert the charts/graphs back to how they were..... several feature suggestions were raised, and merged into - https://community.fitbit.com/t5/Feature-Suggestions/Bring-back-old-chart-features/idi-p/5194845 - which Fitbit have reviewed and have unfortunately marked its status as 'not currently planned'. You can still upvote it, but a decision has already been made 😞

 

My gut feel says that they'll modify/enhance the new chart overlays with some of the functionality that the previous ones had (the one tap to display a data point/value, as opposed to a press and hold is certainly one I miss dreadfully), but it's already out there that the 'old school' charts will not be making a triumphant comeback

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@LiamMac thanks for the link above, I'll upvote it anyway. 

Such an annoying idea though, changing them & not listening to their users!! Really disappointing tbh, expected more from fitbit...

Good to know they will (must) amend the heart rate thing to single view not tap-and-hold (and don't even slightly wobble...).

 

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Sunday morning and the heart rate graph is... a single dot.

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Screenshot 

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If that screenshot request was for me...

Also unusually high; I was up half the night watching English football

Screenshot_20220828-084849.jpg

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Wow that's all

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yep, this is why the move to 'actual' week/month/year data views (away from the rolling/last 7 days/31 days/365 days) is a fail.....

 

For the week views, however, I'm slightly surprised that we haven't had a suggested 'workaround' of changing the 'Start Week On' day in the app settings 😄 😄

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Something changed but it is still terrible. Why was something that was perfectly good made worse. This needs to go back to what was before. I am so disappointed with Fitbit making this horrible change.  

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Incredible work Fitbit team! In the last month you've managed to change the color of the line!

 

My trend is still a horizontal line because the graph isn't scaling for the data presented, and it still isn't a rolling timeframe.

 

For an app that's core focus is literally about presenting health data, how could you mess this up so bad?

 

100% glad I didn't buy Fitbit premium, almost did last month but ran into a hiccup that gave me pause. And now all this with the new look. I dodged a bullet.

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