- last edited on by
ErickFitbit
- last edited on by
ErickFitbit
Hi LG users! Welcome to your own thread!
Thanks a lot for providing feedback on your syncing/setup experience. The best way we can look into these issues with our specialists and developers is by knowing the following information:
- Device Manufacturer
- Device Model
- Android OS Version
- Fitbit App Version
- Error Message on the Fitbit App
Remeber, if you're experiencing issues, please try the troubleshoots in the main thread.
Of course, this is completely voluntary. We appreciate the time you've taken to provide us with any/all information provided. 
UPDATE 7/31/2015: Hi Everyone!
Our Engineering Team is continuing to look into the syncing, setup, and call/text notifications issues some of our users have reported on their Android devices. I would greatly appreciate your help in capturing information about the issue you are experiencing by filling out a short survey. The information captured in this survey will be shared directly with our engineers so they may have a better understanding of what you are experiencing, on specific devices, and specific operating system versions.
I want to thank everyone who will take time to fill out this survey as the data may help to better your experience!
Click HERE to begin the survey! 
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@mak143 wrote:I don't understand this... Just got a new ChargeHR, everything seems to be working except notifications. I can't find anything called NOTIFICATIONS in my fitbit app!! Any idea whats happening out there?
It should be under the device. But mine isn't working either!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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@ErickFitbit wrote:@Rich_LaueThank you for the suggestion good friend!
@Bradin9855Yay! Great to hear that the update resolved the issue you were experiencing! Thanks for taking a moment out of your day to provide me with an update.
@Bradin9855@mak143For the notifications issue, have you tried the following procedure to set it up? May need to be done since you've recently updated app versions.
Not only did I follow it but it keeps prompting mine to do it again. So I've done it a dozen times! Just know that it worked until the last update.
Best AnswerCan someone tell me what's the difference between contacts and key ring? What is key ring anyway? I don't get any text notifications and don't even see where is the option.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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@Bradin9855 wrote:
@ErickFitbit wrote:@Rich_LaueThank you for the suggestion good friend!
@Bradin9855Yay! Great to hear that the update resolved the issue you were experiencing! Thanks for taking a moment out of your day to provide me with an update.
@Bradin9855@mak143For the notifications issue, have you tried the following procedure to set it up? May need to be done since you've recently updated app versions.
Not only did I follow it but it keeps prompting mine to do it again. So I've done it a dozen times! Just know that it worked until the last update.
Well my notifications still don't work! After rebooting everything it worked ONCE then stopped again! 😞
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@Bradin9855 wrote:
@Bradin9855 wrote:
@ErickFitbit wrote:@Rich_LaueThank you for the suggestion good friend!
@Bradin9855Yay! Great to hear that the update resolved the issue you were experiencing! Thanks for taking a moment out of your day to provide me with an update.
@Bradin9855@mak143For the notifications issue, have you tried the following procedure to set it up? May need to be done since you've recently updated app versions.
Not only did I follow it but it keeps prompting mine to do it again. So I've done it a dozen times! Just know that it worked until the last update.
Well my notifications still don't work! After rebooting everything it worked ONCE then stopped again! 😞
UPDATE: I installed the app bitTicker Fitbit Notifications from Google Play and now it works.
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- Device Manufacturer: LG
- Device Model: G3
- Android OS Version 5.0
- Fitbit App Version 2.16.3
- Error Message on the Fitbit App:
Hello. last the last app update earlier this month I have been unable to sync at all on the fitbit app, just keep getting an exclamation mark on the sync status so not getting any calls/text notifications.
It also shows that I have no Fitbit friends now.
The only thing which does work is Bluetooth Classic for music Control.
I have, these last couple of weeks tried all suggestions recommended - bluetooth restarted, tracker restarted, phone restarted, uninstalled Fitbit app and reinstalled again.
In November I changed phones from Nokia Lumia 925 and moved to Android specifically for Calls and Text notification. However with not being to sync at all, I can't but help feel like I have gone backwards and feel rather disheartened by it. Kinda wished I had stuck with the Windows Phone and bought a microsoft band instead. 
Do you have any other suggestions please? Is there a way I can go back to the previous Fitbit app version?
Regards, Hema
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Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Elyse1I took the liberty of looking into your support case with us and was happy to see that your Charge was reclassified to show as a Charge instead of a Force by our Support Team. I recommend logging into your Fitbit.com online Dashboard to confirm if that is how you see it showing now.
Also, I recommend attempting to set up your call notifications per this process, as the reclassification may help to help get you set up.
@Bradin9855Awesome news!
@hbathAs you've already tried the suggested troubleshooting procedures, I recommend contacting our Customer Support Team and letting them know about your troubleshooting efforts. They will be able to provide you with a one-on-one, personalized troubleshooting experience after reviewing your tracker history with their back-end tools. See ya around! 
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