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Lost all my steps

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‎06-08-2016 09:51

‎06-08-2016 09:51

So today I had a very busy day and did 18,000 steps. I have just gone to sync my charge hr and everything has been lost. My fitbit totals have gone back to zero, my app doesn't show any steps, only what I have done since I synched.
I have checked the app and phone are up to date and I have also checked it is the correct time zone.
Please can someone offer some advice on what to do.
Thanks
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‎06-12-2016 10:59

‎06-12-2016 10:59

Welcome to our Community Dwozzer! Hope you're doing great! Cat HappyTry restarting your tracker by following the steps @SunsetRunner provided here. Then, make sure to follow the steps I provided in this thread and make sure your Internet and Bluetooth connection are working properly.

 

Let me know how it goes! Robot Happy 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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