Manual weight entry not accepting stones

[johndb123]

Since latest update when I enter my weight it will not accept stones. From setting changed to kg that works. Set back to stones only option to input is pounds when entering new weight. Same on both android devices i use tried logging out and in, reset all devices too no change

[Andylanzarote]

Unfortunately I find the workaround is not always recording the weight at all but you do not realise unless you look at the weight tab!

[SPCO]

Not at present. I feel that we are all talking to ourselves and that Fitbit
/ Google are not reading or care .
Ad a work round, which i found on another thread is that if you hold the
app logo after a while a menu appears. Select weight and the old input
screen appears.

[Jshez]

If you click on the three dots in the weight tab and press on manage data and then press on review your data. You will find all your previous weights....

[BinkyOR84]

That doesn't work it proceeds to ask if I want to delete data 

[EvilBillie]

Read the thread and you will find a workaround solution.

[Jshez]

This is what I get when I take the above actions

[konfan2]

It does work @BinkyOR84 , there is an option above delete data to review data.  The best workaround I found, however, was to put a Fitbit weight entry widget on my home screen as it's just one tap then to enter your weight in st/lb (I'm on android but I'm sure iOs will have similar shortcuts for iPhone users).

 

[BinkyOR84]

I have read the thread I've been here since the 5th December I dont want to use a work round forver thanks 😊 

 that's what I get ? X

[Aido2025]

Thanks for replying!

I have been in contact with support and have tried a number of trouble shooting issues but no joy!

Will try a few of the options on this thread.

Thank you!

[Jshez]

Do you not get this after pressing on Manage weight data?

[johndb123]

No they are not interested 

[BinkyOR84]

No I dont 😔

[konfan2]

@Jshez I used to get that option too which is why I mentioned it earlier to @BinkyOR84 but it looks like Google have screwed UK users further with a new update removing that screen as mine now just jumps to delete without any option to review. I'll just stick to my widget until they f*** that up too!

[Jshez]

Thanks for the info. So I won't complete any updates incase I lose this too.

[BinkyOR84]

I did actually update the app today aswell 😪 before I tried so probably would of worked if I didn't xx

[LindseyField]

Hi, this issue is now over a month old. (Longer than that to be honest!)

How long does something like this take to be resolved?

[johndb123]

Knowing fb probably never

[johndb123]

Why is it marked answered  when nothing is happening except increasing frustration 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thank you for keeping us updated on this situation. I understand how frustrating this has been, and I want to assure you that our team is working diligently to implement a fix as quickly as possible. We also appreciate your feedback as we continue working to improve the experience with the weight logs. As soon as I receive more news, I'll be sure to update you all.

By the way, the previous post was marked as Best Answer, not because it's resolved, but to let other new members know about this matter.

[Jackieja]

I'm not sure why it is so difficult to resolve. It has been months now and
yet within days to cause the problem. I'm not convinced it is being
resolved, just platitudes and promises that you are trying, not convinced.