Manual weight entry not accepting stones

[johndb123]

Since latest update when I enter my weight it will not accept stones. From setting changed to kg that works. Set back to stones only option to input is pounds when entering new weight. Same on both android devices i use tried logging out and in, reset all devices too no change

[johndb123]

Exactly the same with me update worked for a day then reverted to pounds only

[EvilBillie]

It is fine for me now.

[LizzyFitbit]

Hi everyone!

Thanks for your continued feedback. While I'm happy some of you got the fix after installing the 4.35 version, I'm sorry this isn't the case for all of you. Given this situation and so I can inform our team about it, please confirm if the issue is with the stone field not appearing when logging your weight? Or is it with the units settings not showing a stone option?

Please reply back with the requested details as your responses will help me to further investigate and provide you with more information.

[CathCasey]

Hi I can chose stones to log my weight but it then records it as lbs

Regards Catherine

[CathCasey]

In settings I chose stones and then when I go to log weight the box is set to lbs. 

Thank you 

[Nicky_J_J]

I now have the option of MANUALLY entering stone and lbs, however it is not one that my Fitbit Aria can populate.

[LindseyField]

Does it look like this?
If so - you can click in the Weight* box and it becomes the stones box!

[CathCasey]

Oh my word yes I have just done it and it works!! feel so stupid 😤 My sincere apologies to all....🙈

[CathCasey]

Hi I am now sorted, sincere apologies. 

Thanks for all your help, Catherine 

[johndb123]

Hi lizzy worked fine for 2 days seperate boxes stones and pounds then stones disappeared

[Scoobstersue]

I have full functionality restored BUT....my 'stone' settings dont save. Every time I log back in it has changed me back to pounds only. It's very annoying. 

[gillianlesleywh]

although the settings show stones. only lbs are accepted in the log weight form, so my aria will not sync as its in stones

[LizzyFitbit]

Hi everyone!

Thanks for the additional information and the steps that you've tried so far.

@CathCasey I'm glad you sorted this out and a big shout to @LindseyField for the great advice!

@Nicky_J_J @gillianlesleywh Thanks for the additional information. Given this situation, please make sure stones are selected for weight in the units settings and try restarting your scales. If you have an Aria or Aria 2, just remove the batteries for 10 seconds and insert them back.

In the case of the Aria Air, touch and hold the button on the back of the scale for five seconds, then touch and hold it again for another five seconds. Then, perform 4 consecutive weigh-ins to recalibrate the scale.

@johndb123 and @Scoobstersue I appreciate your efforts and let's try the following:

1. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
2. Go back to one screen and tap Force Stop.
3. Reboot your phone.
4. Open the Fitbit app, check if the units settings are correct and try manually logging your weight one more time.

[johndb123]

Hi lizzy that's worked on samsung phone and tablet, will keep you informed if it goes off again ta

[Scoobstersue]

I did all that, and so far so good. Thanks Lizzy 👍🏻

[gillianlesleywh]

Hi Lizzy, I have completed all of that and its still only accepting pounds

[CathCasey]

Hi have you changed it in the settings and then when you go to enter your weight tap in the box that says weight *     and select stones ? Because this is what I was doing wrong 🙃 

[gillianlesleywh]

ahhh - got it thanks

[LizzyFitbit]

Hi everyone!

Thanks for keeping me posted and trying the suggested steps. I'm happy to hear that you're able to log your weight in stones. That's great news and I hope you can keep working toward your healthy goals.

Have a great weekend ahead!

[johndb123]

Hi lizzy just keeping you informed no problems new update is now working fine. Far more stable in other things too, main one that now works was repeatedly having to sigh in. Thanks for help